Tamheer Voc

Report gaps identified in delivering the Bupa promise for services offered to Bupa Arabia members.
- Supervise activities coordinating monthly visits to Bupa Arabia clientele company executives.
- Report progress and success measures by number of visits conducted and employee attendance.
- Supervise company profile and sharing it with Bupa Arabia senior employees attending the particular visit.
- Investigate and report high risk complaints by Bupa Arabia members identifying root causes and preventive actions.
- Monitor recovery and preventive actions as agreed by the complaint champions.
- Track the high risk complaints by Bupa Arabia members and their resolution within regulatory KPIs.
- Support building the loss tree for all service failures identified feeding into focus improvement projects.
- Develop a unified complaint log for all complaints received within Bupa Arabia by various departments in line with government regulations.
- Supervise the progress of the forums between sales and operations.
- Supervise the progress of tracking and reporting the progress of the service failures identified in the forum.
- Revise action meeting minutes before dissemination to forum attendees.

**Skills**:

- Delivers comprehensive presentations
- Skilled in time management and project management
- Experience in a customer service or service quality field preferred