Quality Associate
2 days ago
GULFcx/RAYAcx is an international investment company and rapidly growing in
Saudi Arabia. We are looking for Talented and Motivated Employee to join a rewarding and flexible workplace that encourages innovation and creativity and help us meet the market challenges of today and tomorrow.
(Quality associate )
**Qualification and Attributes**:
- Carrying on the surveys needed to capture end users feedback or any other different transactions required
- Recommend enhancement of the tools used (sample size, questionnaire, applicable transactions.. et)
- Keep records of customer interactions, process customer accounts and file documents
- Accept responsibility for meeting conducted targets; and track daily indicators concerning the quality of
- service.
- Increase effectiveness of delivering the service; validating and justifying whenever any indicator is showing a
- wide variation or not meeting the benchmark
- Flag issues and concerns that requires escalation and share the validation regarding any solutions that might
- enhance the end user experiences
- Validating C-sat and providing the reason of the D-sat / C-sat based on the calibration.
- Following up on the projects action plan to ensure fulfilment is done accurately.
**Education**:Bachelor Degree
**Experience**:1 year
**Location**: Riyadh
**Skills**:
- Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous
Learning - Customer Centricity
- Technical skills: Analytical - Computer
نوع الوظيفة: دوام كامل
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