Appliances Technician

_**Appliances Technician - Job Description**_
- **Job Title Appliances Technician**_
- **Department Customer Service**_
- **Reports to Customer Service Manager**_
- **JOB PURPOSE**_

Your responsibilities as an appliances and refrigeration technician include maintaining customer relations, troubleshooting and performing mechanical work.

As you gain work experience, you can work in advanced technician positions.
- **DUTIES AND RESPONSIBILITIES**_

**As a domestic appliance and refrigeration service technician, your duties could include**:

- Visiting customers to carry out planned safety inspections
- Installing new appliances in customers› homes
- Responding to call -outs for emergency repairs
- Giving quotes for spare parts and service charges
- Arranging replacements when faulty equipment has to be repaired in a workshop
- Making sure that there are enough parts in stock
- Rec ording work details, preparing invoices and dealing with payments
- **OTHER TASKS INCLUDE**_
- Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
- Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems.
- Light and adjust pilot lights on gas stoves, and examine valves and burners for gas leakage and specified flame.
- Disassemble appliances so that problems can be diagnosed and repairs can be made.
- Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
- Clean and reinstall parts.

( 1 )
- **QUALIFICATIONS**_

**Education & Pr ofessional Certification**

English Language **-- Knowledge of the structure and content of th e English language including Speaking, Listening,**

Writing, rules of composition, and Grammar. (mandatory)
- **ONE OR MORE OF THE FOLLOWING QUALIFICATION IS REQUIRED**_
- Polytechnic college certificate
- ITI (Industrial Training Institute) Certificate in Electrical, Electronics Refrigeration and Cooling
- Diploma in Refrigeration and Cooling Systems
- Diploma in Electrical and Electronic Engineering Technology.
- **RELEVANT QUALIFICATIONS CAN INCLUDE**_
- Certificate in Electronics
- Certificate In Electrical Installation Studies
- **SPECIALIZED KNOWLEDGE**_

Customer and Personal Service **-- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.**

Mechanical **-- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.**
- **SKILLS**_

**To be a domestic appliance service engineer, you should have**:

- Good practical skills
- Excellent problem-solving skills
- A reliable and punctual approach to work
- The ability to work unsupervised
- Basic IT skills
- The ability to write reports
- Good communication and cust omer care skills
- An understanding of health and safety, and electrical waste regulations.

( 2 )
- **ABILITIES**_

Repairing and Maintaining Mechanical Equipment **-- Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.**

Performing for or Working Directly with the Public **-- Perfo rming for people or dealing directly with the public. This includes serving customers in their houses.**

Making Decisions and Solving Problems **-- Ana lyz ing information and evaluating results to choose the best solution and solve problems.**

Handling and Moving Objects **-- Using hands and arms in handling, installing, positioning, andmoving materials, and manipulating things.**

Inspecting Equipment, Structures, or Material ** Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.**
- **VENDOR MANAGEMENT**_
- Ensure Vendor in international and local market is up to date and constantly in touch.
- Ensure that the relationship is maintained.
- Ensure that new vendors are identified based on the new products / technology / cost effective / speed of delivery / etc.
- Ensure that the spare parts are procurable within short time and affordable price with quality.
- **EXPERIENCE**_

At least 2 years experience in the same field is requ ired.
- **EXPERIENCE**_

You would normally work 60 hours a week, Saturday to Thursday. You wou ld mostly work in customers› homes, but could carry out some repairs in a workshop.

You are likely to spend quite a lot of time travelling from job to job, so a driving license is usually required.

( 3 )
- **PHYSICAL REQUIREMENTS**_

Oral Comprehension **-- The ability to listen to and understand information and ideas presented through spoken words and sentences.**

Oral Expression **--The ability to communicate information a nd ideas in speaking so others will understand.**

Arm -Hand Steadiness **-- Th e ability to keep your hand and arm steady while moving your