Operations and Maintenance Engineer

7 months ago

Jeddah, Saudi Arabia Thales Full time

Location: Jeddah, Saudi Arabia

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

**Job Objective**
- Technical Customer Support, provide systems maintenance services, anticipates operational problems and contributes to improve the system / equipment operations.
- Provide L1 support services and dispatches L2/L3 Technical issues to the appropriate teams and ensures the necessary actions are carried out.
- Ensures the needed actions are performed ensures the acceptance of the intervention and /or solution by the Customer.

**Roles & Responsibilities**
- As part of a team, contribute to all aspects of system operations and maintenance.
- Executes system preventive and corrective maintenance activities as per the maintenance program.
- Operations and Maintenance procedures development.
- Develops Customer knowledge (configurations, maintenance and repair status) Observes and studies system / equipment functioning, operating modes and performance results, Performs routine checks.
- Collects, analyzes, and summarizes operating and engineering data, analyses trends, studies equipment limitations, interprets alarms.
- Investigates complaints and suggestions, interviews end-users, Identifies, alerts and/or acknowledge any operational problem.
- Communicates pro-actively with End user as technical interface.
- Collects and reports on Customer technical issues Analyses problems, collects all relevant information and provides answers to Customer queries.
- Develops and implements resolution plans, takes appropriate decisions support.
- Proposes optimization of the system configuration.
- Produces Maintenance and operation manuals.
- Root cause analysis, troubleshooting and rectification.
- Creation of Preventive maintenance planning, inventory reports
- Test and Measurement Equipment calibration.
- Daily reporting of system operational issues identification and PCR creation
- System monitoring through various monitoring tools and report on any deviation or defects.
- Produces training manuals and conduct customer trainings.
- Proposes process changes to improve the efficiency and quality of work.
- Management of on-time Spare parts deliveries.
- Performs on-the-job trainings when needed,

**Additional responsibilities include**:

- Supports IVVQ team for integration and system testing.
- Supports the deployment activities, record the post-implementation issues and lead to corrective actions, verify that all the necessary actions taken.
- Monitors system installation and perform site tests.
- Provides status reports to the IVVQ team.
- Supports change orders and expansion projects. Preparing systems designs, conducting integration of the systems, SAT, commissioning & Handover for change orders.

**Work Experience Requirements**
- 5+ years’ of hands-on experience in Operations support and Maintenance of Security Systems
- Configuration, Integrations and Troubleshooting experience of advanced Security systems (CCTV, video Management system, Access control system), IT and Network systems.

**Qualification, Certification & Educational Requirements**
- Bachelor's in electrical / Electronic / Civil / Mechanical / Industrial / Project Engineering

**Preferred Skills**
- Integration and implementation of Video mgmt. system, ACCESS control system, ISS Recording & Storage, Integration of Hotline and IP Telephone.
- WINDOWS Server Configuration.
- VMWARE implementation and Maintenance
- Server Configuration (RAID and Storage Devices)
- Extensive knowledge of Microsoft based operating systems. UNIX.

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