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Laundry Supervisor
4 weeks ago
**Company Description**
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
**Responsibilities**:
- Manage and oversee the critical daily operations of the hotel's laundry and dry-cleaning services, ensuring optimal workflow efficiency and maintaining the highest quality standards.
- Provide leadership and professional development for laundry staff, including meticulous scheduling, comprehensive performance evaluations, and continuous skill enhancement.
- Rigorously enforce and maintain stringent hygiene and safety standards in strict accordance with hotel policies and relevant regulatory requirements.
- Conduct precise monitoring and control of linen, towel, uniform, and cleaning supply inventories, executing timely procurement to prevent shortages.
- Implement and uphold rigorous quality control measures to guarantee all laundered items consistently meet or exceed the hotel's exacting standards.
- Facilitate seamless interdepartmental coordination, particularly with Housekeeping and Food & Beverage, to fulfill their critical linen and uniform requirements.
- Diligently oversee the maintenance and repair of laundry equipment, ensuring regular servicing to minimize operational disruptions.
- Formulate and execute strategic initiatives to optimize efficiency and reduce operational costs without compromising the hotel's commitment to quality.
- Ensure strict adherence to health and safety guidelines in the handling and storage of laundry chemicals, minimizing potential risks.
- Exercise prudent financial management of the laundry budget, including meticulous expense monitoring and identification of cost-saving opportunities.
- Demonstrate unwavering commitment to guest satisfaction by promptly addressing and resolving any laundry-related requests or complaints.
- Maintain comprehensive and accurate records of laundry operations, including detailed productivity metrics, chemical usage data, and equipment maintenance logs.
- Continuously monitor and evaluate emerging technologies and industry best practices, providing well-researched recommendations for operational improvements.
- Foster a collaborative relationship with the Housekeeping Manager to ensure the seamless integration of laundry services within the hotel's overall operational framework.
- Champion and implement environmentally responsible practices in laundry operations, aligning with the hotel's broader sustainability objectives and corporate social responsibility.
**Qualifications**
Qualifications:
- Post Secondary education, preferably in Hospitality Management or a related field
- Minimum 3 years Laundry experience preferably in a luxury hotel environment with 1 year at a supervisory level
- Proven experience in managing large-scale laundry operations and dry-cleaning services
- In-depth knowledge of industrial laundry equipment, chemicals, and processes
- Strong understanding of health and safety regulations in laundry operations
- Demonstrated ability to lead and develop teams, including scheduling and performance management
- Excellent organizational and time management skills
- Strong problem-solving and decision-making abilities
- Proficiency in inventory management and budget control
- Exceptional communication and interpersonal skills
- Fluency in English; additional languages are a plus
- Proficiency in Microsoft Office Suite and experience with laundry management software
- Physical ability to stand for extended periods and lift up to 50 pounds
- Flexibility to work varying shifts, including weekends and holidays
- OSHA certification in workplace safety preferred
- Commitment to environmental sustainability and eco-friendly laundry practices
**Additional Information**
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
