Software Operation Lead

1 week ago


Riyadh, Saudi Arabia Giza Systems EG Full time

Lead and manage a team of software operations specialists to ensure seamless day-to-day operations of our software products.
- Collaborate with cross-functional teams, including development, quality assurance, and product management, to enhance software performance and reliability.
- Establish and maintain standard operating procedures (SOPs) to optimize efficiency and minimize downtime.
- Monitor system performance, identify issues, and implement corrective actions to maximize uptime and user satisfaction.
- Act as a technical expert, providing guidance and support to team members and stakeholders on software operation matters.
- Proactively identify opportunities for process improvement and implement best practices to enhance overall operational excellence.
- Coordinate with vendors and third-party providers to manage service-level agreements (SLAs) and maintain strong partnerships.
- Serve as the escalation point for complex technical issues, working closely with the team to investigate, diagnose, and resolve problems.
- Keep up to date with industry trends and emerging technologies to ensure our software operation processes remain cutting-edge.

**Personal Skills**:

- Strong personal ownership and ability to set and meet high professional standards, flexible and responsive work style.
- Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Ability to multi-task and work under pressure.
- Excellent leadership and people management skills.
- Excellent command of English

**Technical Skills**:

- Bachelor’s degree in computer science, engineering, or a related field.
- Min. 5 years in software operations.
- Advanced understanding of modern software development tools and methodologies.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent demonstration technical leadership.

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

Integration

Company Type

Employer (Private Sector)

Job Role

Engineering

Employment Status

Full time

Employment Type

Employee

Job Division

EBS
Technical

Career Level

Mid Career

Years of Experience

Min: 5 Max: 7

Residence Location

Saudi Arabia

Nationality

Saudi Arabia



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