Lobby Host

This role includes meeting and greeting both external and internal visitors to the office in addition to handling all incoming calls with courtesy and professionalism in accordance with the Reception and Switchboard Guidelines Manual. You will also handle all meeting room bookings and reservations efficiently and promptly. The role holder must have an excellent understanding of the business and its operations in order to seamlessly guide visitors to their destination and/or contact.

Key Responsibilities:

- Greet incoming staff and clients.
- Handle reception desk duties during the main business hours.
- Maintain office security by following safety procedures and controlling access via the reception desk (issue visitor badges and access cards).
- Coordinate with staff regarding client payment collections, bid bond/proposal deliveries.
- Maintain the reception environment to a high presentation level.
- Handle highly escalated, supervisory and VIP client calls.
- Supervise Front of House and manage their productivity.
- Train office Security with regards to protocols, people and values.
- Work with Finance Team in regards to engagement charges of local trips, salary deduction of lost access cards and drivers overtime charges. Submission of Monthly reports to the line manager and other additional tasks allocated by the line manager
- Conduct introduction of Workplace Services to new joiners.
- Handle Potential New Client inquiries and relay to Business Development Team.
- Prepare monthly Front of House, and Drivers report.
- Manage Office Drivers - tasks distribution, leave planner, utilization.
- Assist in training and mentoring new hires on reception and switchboard responsibilities

**Salary**: ﷼1.00 - ﷼11,000.00 per month