Senior Trainer

2 months ago

Riyadh, Saudi Arabia STTAR Institute Full time

Company Description

STTAR Tourism Institute is a leading training institution in the field of hospitality and tourism in the Kingdom of Saudi Arabia, and It is the training arm of the Swiss Hospitality Company, which is considered as a house of expertise and consulting company specialized in the field of human capital development and workforce planning in the tourism sector.
The Institute was established and approved by the Technical and Vocational Training Corporation to keep pace with and meet the needs of the tourism labor market by providing qualifying and development programs that seek to upgrade the quality of service provided in tourist facilities to a global level.

**Job Description**:
Senior Trainer should be capable and experienced within Human Capital Development/ Customer Service /Retail Sales /Hospitality industry.

**Duties and Responsibilities**:

- Expert in using TNA with measurable ROI.
- Plan, facilitate, and deliver workshops for qualifying & development training programs.
- Execute, recommend, develop, and assist in implementation of programs designed to enable the organization to meet its objective.
- Develop, organize, and continually update training manuals, visual aids and other training materials.
- Research & implement new training techniques, exercises, and utilize appropriate educational technologies to enhance learning.
- Implement a sustainable plan of programs.
- Propose new ideas to improve the training planning and implementation process.
- Ensure exceptional quality of service through consistent standard training, development, and coaching.
- Selection of course materials, instructional equipment, and educational resources.
- Utilize appropriate training & educational technologies to enhance learning.
- Ensure safe and efficient operations at all times.
- Financial awareness to manage net revenue, expenses and ROI of training activities.

**Qualifications**:
**Qualifications**:

- A Bachelor Degree of a related major, Hospitality & Tourism, Business administration, Sales & Marketing.
- Minimum 5 Years of Training and Human Capital Development Experience.
- Strong writing and editing skills in both Arabic and English languages.
- Strong presentation and persuasion skills.
- The ability to inspire, motivate and demonstrate excellent Customer Service & sales techniques.
- Human Resources/ Talent development Diploma or equivalent.
- Expert in Instructional designing and gamification.

**Special Training/ Certification**:

- Train the Trainer Certification.
- Certified Coach ICF- ICI
- Certified Hospitality Trainer CHT
- Certified Assessor

**Job Requirments**:

- Riyadh City Residence.
- Having or capable to obtain TVTC Trainer Permit.
- The ability to deliver training through video conferencing, webinars and other online methods using software and electronic hardware.
- Excellent time management and organizational skills.
- The ability to work in a fast-paced environment, handle stress and give supportive and constructive feedback.
- Solution oriented with a can do attitude
- Strong analytical abilities.

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