Site Support

3 weeks ago

المملكة العربية السعودية, Saudi Arabia Nomac Full time

**Contributing to the Strategy and Management of the Digital Enabling Function**:
**Digital Adoption & Support unit objectives and budget**:

- Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.
- Manage and monitor the financial performance against the approved budget.

**Digital Adoption & Support unit Organization and Management**:

- Manage the digital adoption & support team within the site.
- Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
- Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.
- Contribute to the implementation of change initiatives, programs and projects
- Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.

**Adoption**:

- **Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site**
- **Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site**
- **Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.**
- **Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.**
- **Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.**
- **Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.**
- **Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.**
- Create and maintain local digital hardware and software inventory database for Adoption and support in the site
- Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site

**Support**:
**- Provide Corporate Offices, Project Companies & O&M operational first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.**:
**- Manage digital infrastructure and data center within the respective Office, PC and / or plant.**:
**- Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions in ACWA Power and NOMAC corporate offices applicable within the respective site.**:
**- Provide all technical support during the installation, configuration and roll out phase.**:
**- Upgrade, install and configure computer hardware, software, systems, networks, printers, etc to meet the objectives of adoption and support unit.**:
**- Troubleshoot system and network problems, diagnosing and solving hardware or software faults, document problems and resolutions and assessing impact of issues**:
**- Maintain availability, performance, integrity and security of digital systems within the site.**:
**- Check Security logs from (Servers firewalls, switches, routers, etc ), monitor network traffic, run virus scans and ensuring security patches are up to date to avoid security breaches.**:
**- Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.**:
**- Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.**:
**Interaction with the I&C**:

- Collaborating as needed with the I&C “Digital Champion” at the plant level.
- **Facilitate data availability for all critical IT/OT systems.**
- **Facilitate the control systems infrastructure support in coordination with digital operations and I&C.**

**Skills**:
Hands-on experience in data centers and IT Networks
- Up-to-date knowledge of the latest IT and software trends
- Strong technical background in IT systems and support
- Excellent knowledge on cybersecurity
- Ability to quickly establish good working relationships with end users.
- Ability to prioritize the workload
- Ability to work well in a team
- Problem solving skills
- Excellent communication and time management Skills.
- Willingness to travel when necessary

**Education**:

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