Health Club Supervisor

2 months ago

المملكة العربية السعودية, Saudi Arabia InterContinental Full time

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special

FINANCIAL RETURNS
- Assists in retails and membership sales.
- Recognize opportunities to sell, add on sell and up-sell.
- Develops and implements departmental marketing and promotional plans.
- Compile and submit daily and monthly revenue analysis to superiors.
- Supervises the day-to-day sales and costs.
- Develops departmental budget and goals and ensure costs are strictly controlled.
- Analyze and control operating costs.
- On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
- Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

PEOPLE
- Assists Personnel in the functions of interviewing, hiring, departmental indication, performance evaluations, and coaching.
- Responsible for on-going fitness training, assessment and motivation of Club members.
- Interacts with guests as well as health club members and individuals in the local community.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Attend scheduled training
- Participate actively in employee activities
- Adhere to specified hygiene and personal appearance standards

GUEST EXPERIENCE
- Greets and welcomes all clients/guests.
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Report out preventive maintenance to ensure facility is maintained and in service for our guests.
- Ensure a safe and secure environment for guests and team members in compliance with regulatory policies and procedures.
- Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use

RESPONSIBLE BUSINESS
- Coordinate the deliverance of all recreational guest services.
- Responsible for the safety of all guest services.
- Manage all staff in this department.
- Manage the sale and promotion of departmental products and services.
- Access sales and marketing data.
- Assist with the development of new products and services.
- Assist with the evaluation of sales and marketing activities.
- Anticipate economic business level fluctuations and makes action plans.
- Comply with all Hotel and corporate guidelines (e.g. Signage guidelines, safety guidelines, etc).
- Deliver high quality service to guests.
- Adhere to departmental cleaning and maintenance programs.
- Co-ordinate the maintenance of all recreational facilities and equipment.
- Attend and input at management meetings as required.
- Monitors the testing follow up of pool Jacuzzi chemical levels.
- Participate in activities concerning protection of environment.

ACCOUNTABILITY

Being a Health club Supervisor at one of the largest and most prestigious hotel chain in the world means that to maintain a high standard of service is imperative by keeping up the image of the hotel and providing a star class service by fulfilling your duties as a Health Club Supervisor in the most efficient and professional manner.

QUALIFICATIONS AND REQUIREMENTS

The ideal Health Club Supervisor must possess a High School Degree, at least two years experience in a similar position (preferably in the hotel industry). Fluency of the English Language both written and spoken is essential and other languages such as Arabic, Hindi are also preferred.

Other:
Communication, both verbal and written, skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that. Also basic computer skills are required.

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