Retail Sales Operations Specialist

3 weeks ago

Jeddah, Saudi Arabia Nestle Operational Services Worldwide SA Full time

You’re energized by challenges, creative brand-buildingand great coffee?

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish coffee machines and personalized, exclusive services, has revolutionized the way people enjoy their coffee and has evolved from pioneer to being the reference in portioned premium coffee.

Nespresso worldwide since its launch has enjoyed growth year on year. Our ambitions for coming years are sky high. Currently we are looking for **Business Performance and Planning Analyst** with mission to:
Enable the B2C sales channels to focus on business results by executing performance analyses of the channels and proposing activities to improve sales performance.

**A Day in the Life of a **Business Performance and Planning Analyst**:
**Data Analysis**
- Develop, maintain and adjust forecasting models to ensure accurate prescriptive analysis and planning, and optimal investment allocation, e.g. by ensuring that the relevant formulas are implemented based on historical data, seasonality & business variables
- Collect data and deliver reports on channel KPIs
- Analyze the sales performance of the B2C channel (Trade and Boutiques)
- Analyze the online path to registration and the patch to purchase (to improve conversion funnel, and to find winning combinations regarding menu/pages/section/placement/creative), in close collaboration with E-commerce
- Create and maintain online user documentation
- Ensure the tracking of A/B & MV testing scenarios in partnership with the E-commerce manager

**Proposing activities to B2C sales channels to improve sales performance**
- Advise on possible outcomes before sales decisions are made, by quantifying the effect of future decisions
- Provide insight and actionable recommendations to the area manager and e-commerce manager to support in business steering (e.g. to drive acquisition, traffic and sales, both online and offline)

**Execute multi-channel workforce management**
- Partner with internal key stakeholders to understand workforce requirements in terms of consolidated headcount and skills needed now and in the future
- Perform consolidated multi-channel workforce planning from collection for annual operation plan to tracking and governance and related forecast processes, including the Third Party workforce (e.g. demo staff), while taking into account planned events, historical data, seasonality & business variables
- Manage consolidated workforce and training-related budgets
- Provide input to support decision making regarding workforce structuring topics: recruitments, facilities management, organisation and outsourcing strategy

**What will make you successful**
- Minimum of 1-2 years of experience in data analysis or sales performance
- Bachelor's degree in Information Systems, Data Analysis, or Statistics
- Proven experience using Excel and Power BI
- Languages (Arabic & English)

**We Offer**:
Interesting and challenging work in an international company - a branch of worldwide and well recognized FMCG concern

Possibility to work in a dynamic team of professionals and leaders

Possibility to work with challenging projects and responsible tasks

Atmosphere full of respect, professionalism

Possibility of development & career advancement

If you find the challenge exciting and match up, we have great culture and will work rigid to make you feel welcome and valued from day one.

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