IT Officer

**Job Overview**:
**Responsibilities**:
**IT Asset Management**:

- Oversee and maintain IT assets including hardware, software, and licenses. Ensure proper inventory management and compliance with licensing agreements.

**Active Directory Management**:

- Manage and maintain Active Directory, including user account creation, modification, and deactivation. Ensure proper access control and security settings.

**Basic Security Policies**:

- Implement and enforce basic security policies to safeguard the organization’s IT infrastructure. Monitor and address potential security threats.

**Microsoft Ecosystem Administration**:

- Administer and support Microsoft tools and services including Azure, Intune, OneDrive, and SharePoint. Ensure these tools are configured and utilized effectively.

**Technical Support**:

- Provide technical support to employees, resolving issues related to hardware, software, and network connectivity. Offer guidance and training as needed.

**Digital Solutions**:

- Develop and implement basic digital solutions to support various functions within the organization, ensuring they meet business needs and improve efficiency.

**Network Management**:

- Monitor and maintain the organization's network infrastructure to ensure optimal performance and reliability.
- Troubleshoot network issues and work with service providers to resolve connectivity problems.

**Backup and Recovery**:

- Implement and manage backup and recovery solutions to ensure data integrity and availability.
- Regularly test backup procedures to ensure data can be restored in the event of a failure.

**Software Installation and Configuration**:

- Manage software updates and patches to maintain security and functionality.

**User Training and Documentation**:

- Develop and provide training materials and documentation for end-users on IT systems and procedures.
- Conduct training sessions to enhance user knowledge and efficiency.

**Vendor Management**:

- Liaise with vendors and service providers for procurement, support, and troubleshooting of IT equipment and services.
- Evaluate and recommend new technology solutions based on organizational needs.

**Compliance and Audits**:

- Ensure IT practices comply with relevant regulations and industry standards.
- Participate in audits and assist with preparing documentation for compliance reviews.

**System Monitoring and Maintenance**:

- Monitor IT systems and infrastructure for performance issues and perform regular maintenance tasks.
- Implement and manage monitoring tools to detect and address potential issues proactively.

**Key Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong knowledge of Microsoft tools and services (Azure, Intune, OneDrive, SharePoint).
- Experience managing Active Directory and implementing security policies.
- Proficiency in network management, backup and recovery solutions, and software configuration.
- Ability to develop and deliver user training and documentation.
- Experience with vendor management and ensuring compliance with IT standards.
- Strong problem-solving skills, attention to detail, and ability to work independently.
- Excellent communication skills and a customer-focused mindset.

This job has been sourced from an external job board.