Senior Manager Program Support Services

2 weeks ago

Riyadh, Saudi Arabia Parsons Full time

**Project Description**:
This is an exciting opportunity to work at the forefront of one of the most transformative projects in Saudi Arabia's history. A visionary giga-project that aims to create a world-class entertainment, sports, and cultural destination, offering unparalleled experiences to visitors from around the globe.

Our project aims to deliver a world-class entertainment and tourism destination, showcasing thrilling attractions, diverse entertainment offerings, and captivating cultural experiences.

**SPECIFIC RESPONSIBILITIES**:

- Accountable for ensuring that the Mobility, Concierge, and Accommodation services are delivered to the agreed standard across the program with support and input from the project Delivery Teams as required.
- Create a centralized approach to onboarding and offboarding employees through the coordination of flights, transfers, ground transportation and mobility related activities.
- Set the processes to provide a cohesive ‘project experience’ bringing with it efficiencies of scale and also the opportunity for program-level commercial agreements with travel and service companies where possible.
- Develop a centralized suite of services and initial service level standards to ensure that employees and their dependents receive a high level of support and begin a successful settling in period at the employment location.
- Create a centralized approach to the procurement, allocation, management and maintenance of employee accommodation to an established standard across the program.
- Work with client and project teams to coordinate support in obtaining block visas where possible and manage the program-level risk assessment in relation to Nitaqat quotas.
- Regularly measure employee feedback on their experiences and develop a model for continuous improvement.
- Explore innovations that create efficiencies in process, communications and enhance overall user experience in support of project support services, mindful of cost vs value to program and employee.
- Manage and develop a small team of professionals providing services across the function.
- Performs other responsibilities, such as participating in corporate working groups, associated with this position as may be appropriate.

**PREFERRED **EDUCATION/EXPERIENCE**:
Bachelor's degree from a recognized university and 15+ years of related work experience, in human resources, employee mobility, onboarding and recruitment.

Proven experience working in a fast-paced administrative environment that involved working with internal and external stakeholders and business leaders with a developed understanding of HR and recruitment processes.

Strong attention to detail and professional written and verbal communication skills. Demonstrated ability to use leading HR systems. Strong understanding of labor laws and regulations. Experience engaging with service providers and negotiating contracts. Experience in establishing and operating an onboarding function for a large organization with a customer service mindset. Local experience in Riyadh, Saudi Arabia is preferred.

**SKILLS/COMPETENCIES**:
Ability to drive excellence in field of expertise, focusing on safety, quality and improvement of processes, mentoring, excellent written and oral communications skills, and a thorough knowledge of industry practices and regulations are required. Be able to take initiative, lead tasks and be able to operate with autonomy. Must also demonstrate the ability to effectively execute and manage complex tasks. Must possess a thorough knowledge of current technology and the capabilities and efficiencies of specific software. Must be capable of conducting focused briefings to all levels of management. This includes effective problem solving and exercising excellent judgment. Ability to network across departments, key external stakeholders and organizations and be able to influence and partner. Must be able to embrace differences and consider a wide range of perspectives. Excellent organizational skills.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment and are not limited to those listed.

**What we offer**:
We are committed to providing our employees with exceptional long-term career opportunities that go beyond mere job roles. We believe in cultivating a culture of growth, empowerment, and innovation, where individuals have the freedom to explore their passions and unlock their full potential. As a member of our team, you will not only be a part of an organization at the forefront of its industry. You will have the opportunity to contribute to transformative projects, collaborate with diverse and talented professionals, and make a meaningful impact on the communities we serve. Join us on this exciting journey as we work together to create a lasting legacy for Saudi Arabia, while fosterin

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