Icqa Lead

3 weeks ago

Riyadh, Saudi Arabia Afaq - Warehouse Branch Full time

Very good command of English language - B2 level. - Experience managing medium to large teams. - Experience working with data analysis and/or making decisions based on analysis.

ICQA Lead

As a Team Lead you will be responsible for shift execution and team's supervision and engagement in your area of the Fulfillment Centre. Along with your manager and with line operators, you'll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team perform efficiently to fulfill customer order while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, and addressing barriers faced by line operators throughout the shift and adjusting shift plan to account for any last minute changes.

**Responsibilities**:

- Create and cultivate a safety culture by identifying safety opportunities across your work area
- Ensure that customer orders are fulfilled per quality guidelines
- Continuously provide critical shift related information to frontline management and operators
- Adjust labor allocation within assigned department throughout the shift per latest plan
- Drive proactive actions as communicated by manager to remove barriers impacting good shift performance
- Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
- Support customers' order fulfillment by working directly and on a regular basis on operations tasks within your department
- Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors
- Understanding of Lean methodology.
- Ability to deep dive in operations process and develop ideas for process challenges.
- Experience of working the entire MS Office suite, especially Excel.
- Experience in Inventory & Quality Assurance Management.

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