Claims Specialist

Company Profile:
Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever Product.

Look in Your Fridge, Or on The Bathroom Shelf, And You’re Bound to See One of Our Well-Known Brands. We Create, Market and Distribute the Products That People Choose to Feed Their Families and Keep Themselves and Their Homes Clean and Fresh.

Our Corporate Strategy Aims to Double the Size of Our Business While Reducing Our Impact on The Environment By 2020. As A Result, In the Months and Years to Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital Experience. It’s Never Been Such an Exciting Time to Join the Unilever Team.

Job Scope:
SPOC for activities related to solving and settling customer claims (trade & non-trade). It includes Claims Registration & Back-Up; Claims Research & Validation; Claims Approval; and Claims Resolution & Settlement

Roles & Responsibilities
- Follows up with CD team (CD KAMs and Channel heads) for collection of Customer claims
- Engages with Customer teams for resolution of disputed items
- Claim booking as per required granularity & details
- Triger approval workflows as per claim status and follow-up if necessary
- Trigger resolution workflows to corresponding parties, if resolution is not automated
- Send customer resolution communication along necessary documentation
- Accurate and timely claim investigation & settlement with Customers
- Timely Customer reconciliation and reduction of open items in Customer accounts
- Escalation (to Collections) of invalid claims, that translate into collectable amounts
- Escalations to CD LT in case of delays in submission of claims

KPIs:

- Disputed Promo claims as a % of total invoices
- Open aged items related to Claims deduction in Customer accounts
- Claims related losses discovered in following periods
- Customer claims settlement period (within 45 days of activity)

Key Competencies & Skills - Standards of Leadership

Role requirements:

- Customer focus
- Negotiation & influencing skills
- Team player
- Time management

Technology Skills:

- Highradius collection and PEGA Claims

Standards of Leadership:
Purpose & Service

Personal Mastery

Agility

Business Acumen

Talent Catalyst

Consumer Love

Passion for High Performance

Internal Post Only

NOTE:
Should you require additional information, please contact Talent Partner