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Diagnostic Solution Expert, Lab Automation

1 month ago

Riyadh, Saudi Arabia BD Full time

**Job Description Summary**: As a Diagnostic Solution Expert, Lab Automation (DSE) you will be the Application Specialist responsible for the implementation of Lab Automation solutions. Areas of work include, but are not limited to providing workshops, technical demonstrations, configuration support, LIS/workflow connectivity testing, customer training and validation and launch support.

**We are the makers of possible**

BD (Becton, Dickinson and Company) is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible** with us

By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.

**About the role**:
**Main responsibilities will include**:

- Understand customer needs and identify implementation risks.
- Complete workflow-related implementation deliverables in alignment with planning agreements.
- Conduct workshops to engage product end-users and prepare them for new work methods.
- Ensure an outstanding customer experience during implementation and debut.
- Configure and test the BD Kiestra Lab Automation solution, including BD Synapsys, to fit the customer’s laboratory setting.
- Train key users, provide support during validation and debut, troubleshoot issues, and contribute to process improvement engagements.

**About you**:

- Bachelor's degree or equivalent experience in Life Science, clinical, or a relevant technical area.
- Proficient in both Arabic and English
- 3-5 years of microbiology laboratory experience with knowledge in bacterial identification.
- Basic understanding of IT architecture and proven knowledge of information/data management systems, including interfaces with LIS.
- Willingness to travel within Saudi Arabia and EMEA region at least 75% of the time.
- Experienced in providing training, troubleshooting real-time issues, and comfortable working independently or as part of a diverse team with commercial foresight.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: SAU Riyadh - Centria Office Building

**Additional Locations**:
**Work Shift**: