IT Support Technician

3 weeks ago

Jeddah, Saudi Arabia Sharp Brains Ltd Full time

**About Sharp Brains Limited**:
Sharp brains limited is a UK-Based company, providing IT services globally. One of our leading services is international recruitment for our clients. Sharp Brains Ltd is a preferred IT Service Provider for many businesses because of our vast global presence. Our quick and efficient methods and state-of-the-art solutions link our huge network of engineers and help us find the right person at the right time. It also means that we have extended our network of engineers beyond boundaries, and this is continuously growing and expanding. Our global coverage is one of our strengths enabling us to cover major business hubs in many countries.

Here is the link to our official website;

You can also check out our company's LinkedIn page;

**Responsibilities**:
**1) **Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution.

**4) **Provide first/second-level contact and problem resolution for customer issues.

**5) **Work with vendors to remediate complex AV issues as needed.

**6) **Provide timely communication on issue status and resolution.

**7) **Maintain ticket updates for all reported incidents.

**9) **Should have basic knowledge of the Mac operating system, to support Apple pc users.

**10) **Install, upgrade, support, and troubleshoot printers, and computer hardware.

**11) **Performs general preventative maintenance tasks on computers, laptops, and printers.

**12) **Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

**13) **Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

**14) **Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

**15) **This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

**16) **Performs other duties as assigned.
- Minimum of 1-2 years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.

**Job Type**: Contract

**Salary**: Up to ﷼6,500.00 per month

Ability to commute/relocate:

- Jeddah: Reliably commute or planning to relocate before starting work (required)

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