Host/hostess
3 weeks ago
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Your Day to Day:
As a Restaurant Host/Hostess, you’ll welcome our guests, recommend food and drinks and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.
Some of your main role responsibilities are:
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Be attentive to guest’s needs
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Minimum 1-2 years’ experience in hotels in similar position
- Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred.
- Good command of English language, both oral and written.
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
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