Airport Duty Officer

4 days ago


Jeddah, Saudi Arabia Gulf Air Full time

MAIN OBJECTIVES

To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.

MAIN DUTIES
- Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
- Assign pre-flight duties to all staff and conduct de-briefing to discuss the discrepancies.
- Direct Check-in staff in handling passengers for any irregularities, invalid documents etc.
- Direct Check-in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
- In case of Denied Boarding, guide check-in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
- Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
- Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
- Ensure strict adherence of company safety and security standards.
- Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
- Ensure that staff on shift, wear company uniform to the required standard.
- Ensure that adequate stock level of all stationery and supervises distribution there of.
- Ensure quality service to V.I.Ps, unaccompanied children etc. in areas of arrival, departure and during transits. Coordinate with Lounge staff.
- Communicate with Duty Manager / Airport Manager to upgrade A/C equipment if necessary in terms of over sales etc
- Liaise with Airport Support Unit/WWCC for VCRS (Virtual Coupon Records) updates in case of misconnections involving rerouting.
- Monitor catering figures and update catering unit well ahead to prevent wastage.
- Carry out any other tasks or duties as assigned by Airport Manager.
- Encourage GHA (Ground Handling Aent) staff to sell more ancillaries and generate revenue.
- Brief the DMs/APM (Airport Duty Manager/Airport Manager) regarding shortfall of the GHAs on daily basis.
- Monitor the ramp activities.
- Review the GSRs (Ground Safety Reports) and discuss with APM for appropriate action.

EDUCATION & TRAINING

OND or equivalent.

EXPERIENCE

Minimum 5 years of relevant experience.



  • Jeddah, Saudi Arabia Qatar Airways Full time

    About the role We are recruiting for an Airport Services Duty Officer based in Jeddah, Kingdom of Saudi Arabia. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of...


  • Jeddah, Saudi Arabia Qatar Airways Full time

    About the role: We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Jeddah, Kingdom of Saudi Arabia. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned...


  • Jeddah, Saudi Arabia The Emirates Group Full time

    Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...


  • Jeddah, Saudi Arabia Qatar Airways Full time

    About the Role An exciting opportunity to join the Qatar Airways Outstations Team. To support our operations in Jeddah, Kingdom of Saudi Arabia. we are currently recruiting for the role of Senior Airport Services Agent in Ground Services. The successful applicant will be responsible for providing quality service to passengers in respect to check-in,...


  • Jeddah, Saudi Arabia Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Jeddah, Kingdom of Saudi Arabia as Airport Services Manager. Job Purpose Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Liaises with local...


  • Jeddah, Saudi Arabia Qatar Airways Full time

    About the Role: We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Taif, Kingdom of Saudi Arabia as Airport Services Manager. Job Purpose: Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service. Liaises...


  • Jeddah, Saudi Arabia The Emirates Group Full time

    Job Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the company's commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...


  • Jeddah, Saudi Arabia Atkins Full time

    Atkins are looking for an Principal Airport Planner with ten or more years of experience. This includes individuals who are looking to take a step-up into a mid-level position with the opportunity to grow. The role will suit an ambitious and enthusiastic individual who is looking to progress their career within an exciting and successful consultancy...

  • Duty Manager

    1 day ago


    Jeddah, Saudi Arabia Emprego SA Full time

    **About Us** "A vibrant 5-star hotel in Jeddah for business, dining and relaxation. Upscale business and leisure amenities await at the Crowne Plaza® Jeddah hotel, a half-hour drive from King Abdulaziz International Airport. Step into the hotel and glimpse a reflection of the city’s Bedouin past as the lobby’s Arabesque wooden arches harmonise with the...


  • Jeddah, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    On behalf of Hospital Administration, ensures that all routine Hospital operational activities during off duty hours, weekends, and holiday are performed in accordance with hospital policy and Administrative requirements. Acts upon matters of urgent nature, which could not be postponed until normal duty hours for Hospital Administration. Serves as the...


  • Jeddah, Saudi Arabia Hilton Full time

    Duty Manager - The Hotel Galleria Jeddah A Duty Manager with Hilton Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton...


  • Jeddah, Saudi Arabia Hilton Full time

    A Duty Manager with Hilton Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world...


  • Jeddah, Saudi Arabia The Emirates Group Full time

    Job Purpose: To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per...

  • Duty Manager

    7 months ago


    Jeddah, Saudi Arabia AccorHotel Full time

    **Company Description** At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As a Mason, you are responsible for the smooth and efficient operation of the outlet, which includes maximizing the service experience for the Guests and ensuring that all receive superior service **Hotel...


  • Jeddah, Saudi Arabia gofitjobs Full time

    Our partner manages the recreation facilities for a truly world class location on the beautiful expat-friendly Red Sea coast of Saudi Arabia. **Main Responsibilities and Duties**: - Reports to the Recreation Manager. - Deliver a high level of service by maintaining the cleanliness and presentation of the recreation facilities and deal with customer queries...


  • Jeddah, Saudi Arabia Hawker Pacific Full time

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...


  • Jeddah, Saudi Arabia Schindler Full time

    **Location: Jeddah, Jeddah, Saudi Arabia** **Requisition ID: 64646** Schindler stands for mobility. Mobility needs experts. Join our team in Jeddah. Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the...


  • Jeddah, Saudi Arabia gofitjobs Full time

    Our partner manages the recreation facilities for a truly world-class location on the beautiful expat-friendly Red Sea coast of Saudi Arabia. **Main Responsibilities and Duties**: - Reports to the Recreation Manager. - Deliver a high level of service by maintaining the cleanliness and presentation of the recreation facilities and dealing with customer...

  • Duty Manager

    7 months ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23191666 **Job Category** Rooms & Guest Services Operations **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for...

  • Security Officer

    7 months ago


    Jeddah, Saudi Arabia SWISSOTEL Full time

    **Company Description** “A passion for perfection”** Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their...