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Srr - Accommodation Officer (Ao)
4 months ago
Job Description (Roles and Responsibilities)
The British Embassy Riyadh has a vacancy for an Accommodation Officer on a fixed-term contract of two (2) years.
The Accommodation Officer will assist the Estates Manager (EM) and Community Liaison Officer (CLO) with daily tasks of running a diverse portfolio of UK Based Staff (UKBS) accommodation as well as assisting on the arrival/ departure of officers and preparing their floats.
The jobholder will be responsible for overseeing a team of individuals and making sure all tasks are completed to the highest standards. The Accommodation Officer will report to the EM and will be part of the Corporate Services team.
The Accommodation Officer will also work closely with various Foreign, Commonwealth and Development Office (FCDO) and One HMG teams on upcoming Estates-related projects. They will also be expected to complete monthly inspections of smoke alarms, first aid kits, and fire extinguishers.
**Duties and responsibilities**:
- Accommodation services
- Assist the EM in administration of sourcing/ recommending properties for new UK Based Staff positions according to the Post Housing Policy and FCDO guidance;
- Supervise and ensure all new-leased properties are furnished (hard & soft furnishings) according to FCDO standards. Co-ordinating with the CLO to ensure float items are in a property and ensuring a property is ready for occupation for new arrivals;
- Responsible for overseeing the up-keep and maintenance of all furniture provisions (office and residential).
- Collaborate and liaise with contractors managing Embassy furniture provisions. Liaise with third party suppliers and contractors;
- Oversee departing and arriving officer float distribution and collection;
- Supervise and conduct efficient Move In/ Move Out process;
- Supervision and booking of all temporary and transit accommodation for new arrivals, temporary duty staff, and estate visitors;
- Raising requisitions, receipting goods that comply with FCDO procurement rules and policy;
- Ensure weekly and monthly statistics are compiled accurately for various Management Information (MI), including KPIs, etc.;
- Supervise efficient Inventory process. Oversee the upkeep of all estate storerooms, the inventory and tidiness of each room;
- Responsible for meeting FCDO health and safety (H&S) requirements. Supervise the team to make sure the Embassy is kept to H&S standards and identifying areas for improvement;
- Keep an up to date record of all inspections and tests of all equipment, alarms, and H&S aspects with in the Embassy;
- Responsible for building and maintaining a strong relationship to help secure corporate rates with hotels;
- Supervise and assist the Technical Works Group (TWG) with portable appliance testing (PAT) of all Embassy-supplied white goods to villas.
- Community liaison support
- Gather and disseminate key information for UKBS officers and spouses;
- Support new UKBS arrivals at Post.
- Resource and people management: Direct line management of one (1) staff member.
The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis affecting UK citizens. The job description may be reviewed to meet changes in business needs.
**Key behaviours required**:
- Managing a Quality Service - Delivering service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- Delivering at Pace - Taking responsibility for delivering timely and quality results with focus and drive.
- Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
**Eligibility**:
Essential qualifications, skills and experience
- Previous relevant experience and knowledge of property/ estates management and local tenancy/ lease procedures.
- Exceptional planning, organisational skills and keen attention to detail. Ability to prioritise own workload and meet deadlines without compromising the quality of the work.
- Excellent command of spoken and written English. Able to express ideas and messages clearly and concisely.
- Excellent interpersonal and communication skills, with proven ability to engage and influence at all levels internally and with external contacts and collaborate effectively across teams. Demonstrates courtesy and consideration in dealing with stakeholders across all levels.
- Flexible, resilient under pressure, and decisive, with a proven track record of delivering results regularly within tight deadlines.
- Ability to think logically/ laterally and be able to display sound judgement. Ability to manage customer exp
