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Chief Operation Officer
3 weeks ago
Envision Employment Solutions is currently looking for a Chief Operations Officer for one of our partners, a leading company that provides high-quality laundry solutions with VIP customer service in Riyadh, KSA.
**Responsibilities**:
- Oversee the daily operations of the laundry and its branches to ensure smooth and efficient workflow.
- Develop and implement strategies to improve service quality and increase productivity.
- Manage the team, providing support and guidance to ensure high-quality service.
- Regularly monitor and maintain equipment performance to ensure optimal operation.
- Handle customer complaints and resolve them effectively and promptly.
- Ensure compliance with internal policies, procedures, and health and environmental standards.
- Prepare regular reports on operational and equipment performance for senior management.
- Organize employee schedules and task distribution to ensure high efficiency.
- Evaluate employee performance, provide feedback, and identify training needs.
- Monitor stock levels of necessary materials and supplies, ordering them as needed.
- Develop and improve work procedures and adopt new technologies to increase efficiency.
- Coordinate with suppliers and service providers to ensure the best deals and services.
- Supervise marketing campaigns with marketing officers to increase the customer base.
- Ensure the provision of exceptional customer service and enhance positive customer experiences.
- Manage the department's budget and control costs in line with the laundry's financial goals.
**Requirements**:
- Bachelor's degree in Business Administration or a related field.
- At least 10 years of experience in operations management, preferably in five-star hotels.
- Proficiency in the English language.
- Excellent leadership and guidance skills.
- Ability to analyze data and make information-based decisions.
- Excellent communication skills and ability to efficiently handle customers.
- Good knowledge of occupational safety and health procedures.
- Ability to work under pressure and handle emergencies effectively.
- Strong organizational and administrative skills, with the ability to prioritize tasks.
**Benefits**:
- Basic salary: (based on the personal interview)
- Comprehensive health insurance
- Paid annual leave (30 days)
- Company-provided accommodation
- Company-provided car
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