Shop Supervisor

Job Overview:
We are seeking a highly motivated and experienced Shop Supervisor to join our team. As a Shop Supervisor, you will be responsible for overseeing the daily operations of our shop, ensuring efficient and high-quality service to our customers. This is a leadership role that requires strong organizational skills, excellent customer service, and the ability to manage a team effectively.

**Duties**:

- Supervise and coordinate the activities of shop staff, including assigning tasks and monitoring performance
- Ensure that all food service operations meet food safety and sanitation standards
- Oversee inventory management, including ordering supplies and monitoring stock levels
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Maintain a clean and organized shop environment
- Assist with scooping gelato, ice cream, making milkshakes and coffee

Qualifications:

- Previous experience in food service management or a similar supervisory role
- Proven customer service experience with the ability to handle difficult situations with professionalism
- Knowledge of POS systems for order processing and cash handling
- Ice Cream, Gelato or Pasty Shop or Coffee shop experience is a plus
- Ability to work in a fast-paced environment while maintaining attention to detail
- Flexibility to work evenings, weekends, and holidays as required

We offer competitive pay based on experience along with opportunities for career growth within our organization. If you are passionate about providing exceptional service in a dynamic environment, we would love to hear from you.

Please note that all positions at our company are paid positions. We do not offer unpaid internships.

Experience level:

- 1 year
- 2 years

Restaurant type:

- Bakery
- Café
- Casual dining restaurant
- Coffee shop

Shift:

- Day shift
- Evening shift
- Weekly 1 Day off

**Salary**: ﷼4,000.00 - ﷼4,500.00 per month