Waiter / Waitress

**Job Description**:
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**Essential Responsibilities**
- Ensures that minimum brand standards have been implemented.
- Ensures that all the Food and Beverage Essentials are implemented.
- Responds to the results of the consumer audit and ensure that the relevant changes are implemented.
- Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
- Presents menu, answers inquiries and makes suggestions regarding food, beverage and service to restaurant guests.
- Clears and resets counters or tables at the conclusion of each course.
- Fully conversant with all aspects of the Micros System.
- Computes bills and accepts payment
- Performs the function of the cashier as required.
- Verifies cash received ensuring only genuine money has been collected.
- Verifies all credit cards presented by guests before to validity of the card.
- Strictly adheres to all policies and procedures issued by Finance with regard to cashiering and cash handling.
- Has a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.