Service Technician, Drives

2 weeks ago

Hofuf, Saudi Arabia ABB Full time

**Service Technician, Drives - Dammam**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day. Our motors and drives are an integral part of everyone's lives, writing the future of smart motion.

**Your responsibilities**:

- Service & Repair of Inverter Module. Testing & Measurement of Failed component & Report Preparation. Performs workshop tasks such as troubleshooting, repair, assembly, and testing. Checks bill of materials and other documents to identify required parts needed for service activity and ensures that all materials, parts, and equipment are available. Install base update in ABB environment. SAP update against flow of material ordering till Dispatch. Should be good at written communication with customer. Short term travel for site repair or pre-assessment of ABB Drives. Maintaining & Updating monthly call & Repair status of DSW activity. Acts with sense of urgency and care in their own area of responsibility.
- Attends customer and internal meetings and presents specific aspects for drives service orders. Supports local Sales and Tendering in case of service related clarifications. Support Supply Chain Management, for proucrement, materials and equipment for the Service orders from external and internal suppliers.
- Planning & Scheduling: Ensures the completion, processing, and maintenance of all required documentation.
- Provides technical support for testing & servicing activities on Drive units. Prepares service order documents in one’s area of responsibility. Plans and tracks all drives related service activities.
- Quality & Continuous Improvement: Assists in identifying and resolving quality and reliability problems, in accordance with company policies and procedures. Executes work as per first-time right approach and ensures the job is done on time and as per quality standards. Identifies improvement needs and potential solutions for them in the ways of working, communicates them proactively and drives minor improvement actions
- Health, Safety and Environment: Follows & complies with company health, safety, and environmental policies. - Reports & Implements HSE improvements noted in Drives workshop or Customer site.
- License to operate & Core Values: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents. Ensures adherence to departmental housekeeping standards.
- Dimensions of the role: Reports directly to Workshop manager from Drives Service and when depuited at site Field Service manager or Project Manager for the specific job. Should be technically familiar on Drives products and servicing. Drives Service Business Volume to be met as per Budget set by Business. Multiplexer, agile, speed and problem solving oriented, systematic, organized, eager to travel regularly and with short notice for sake of customer satisfaction and field portfolio performance goals.
- Challenges: Face & handle customer effectively during testing. Act with sense of urgency. Travel on Short notice to site. (40% at Site & 60% at Office Drives Service Centre).

**Your background**:

- Ideally, you'll hold a minimum Diploma (3 years) of Electronics / Electrical Engineering
- should have 3-4 yr of experience in Low Voltage Drive repair of ABB Make ACS800, ACS880 or equivalent.
- Knowledge of Drives Low Voltage, SPRS & Multicell technology. Exposure on testing & measurement protocol on ABB Low Voltage Inverter. diagnostics and uptime
- Excellent computer skills including Microsoft Outlook etc.
- Excellent verbal and written communication skills (English language is must )
- Experience executing field product performance; field repair, maintenance,
- Occupational Health and Safety (OHS)
- Technical support and services
- Process improvement and optimization
- Quality Management
- Proficient in English is required.

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