Social Media Customer Care

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Niceone Full time

**Social Media Customer Care Responsibilities**:

- Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
- Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
- Working with the marketing team to develop comprehensive social media strategies.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Attending social media-related meetings as required to represent the company.
- Creating and maintaining strong relationships with company partners and external stakeholders.
- Staying informed on social media trends, innovations, and changes.

**Social Media Customer Care Requirements**:

- A minimum of 1 years' experience as a social media representative, or a similar role.
- A year of customer service experience would be beneficial.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, TikTok, WhatsApp and Google+.
- Solid customer service skills.
- Good communication and interpersonal skills.
- Ability to work independently in a fast-paced environment.


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