Manager, Patient Relations

2 weeks ago

Medina, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Manages, organizes and controls the operations of the Patients Relations Section. Serve as a patient/family advocate to ensure that patient care is deliver in a professional and courteous manner, respecting the dignity and rights of patients, families and employees.

**Essential Responsibilities and Duties**:

- Observes patient satisfaction, suggestions, and complaints. Impacts onhow well patients' treatment is coordinated both internally and externally withother agencies.
- Provides patients/ families with channels to share their feedbackrelated to their experiences.
- Creates and maintain effective communication channels with other relateddepartments to facilitate and resolve patients/ families concerns and requests.
- Serves as a patient advocate and a central resource for informationconcerning patients’ rights and responsibilities.
- Establishes and review internal policies and procedures to ensure patientrelation services are guide by written policies.
- Conducts short/long-range planning for the Department in accordance withthe Hospital and Division’s objectives/goals and implements the DepartmentPerformance Improvement (PI) Program in accordance with the Hospital’s overall (PI)Plan.
- Coordinates and communicates with all Chairmen of Medical Departments withregard to encountered difficulties or complaints in an effort to promotepatient satisfaction.
- Enhances inter departmental communication and coordination in order toresolve problems and to develop method(s) for fact finding as related topatient’s complaints, satisfaction and suggestion.
- Ensures that patients and outside related agencies are provided withappropriate and timely feedback concerning complaints or enquiries.
- Educates hospital-wide staff in regard to patients’ rights andexpectations.
- Participates in designing and implementing the hospital-wide CustomerService Program and promotes the concept internally and externally as needed.
- Follows all Hospital’s relatedPolicies and Procedures.
- Participates in self andothers' education, training and development, as applicable.
- Performs other related dutiesas assigned.

**Education**:
Master’s or Bachelor’s Degreein Public Relation,Hospital Administration, or other related discipline is required.

**Experience Required**:
**Grade 11**:
Five (5) years of related experience withMaster’s, or seven (7) years with Bachelor’s Degree, including two (2) years ina Senior/Supervisorycapacity position is required.

**Grade 12**:
Seven (7) years of related experience withMaster’s, or nine (9) years with Bachelor’s Degree, including four (4) years of(Grade 11) experience is required.

**Other Requirements(Certificates)**:
Saudi National Only.

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