IT Associate

Long Description Job Summary
Bachelors degree in Computer Science

5 - 6 years of experience with networking & service delivery

Certifications as IT IL will be an added advantage

Good technical knowledge

PC Management

Application Deployment

In-depth Knowledge of OS

Office 365 Intermediate Support

Anti-virus end point protecting, managing vulnerabilities

Knowledge of encryption technology, set-up, and support

Mobile devices set-up and support

Communication skills

Customer dealing
Job Responsibilities

Incident troubleshooting, analysis, resolution, and escalation.

To provide single and quality point of contact for IT customers

Monitor the status and progress toward resolution of all open incidents

Perform classification, prioritizing of incidents dependent on the impact of issue

Quick and efficient handling of IT incidents and service request on first contact

Work closely across IT team in Kuwait and locally in achieving common goals

Develop knowledge of client business and IT environment with the goal of increasing first-call resolution rates.

Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

To Arrange for external technical support where problems cannot be resolved in house

Good knowledge on network area, understand network switching and routing

Can handle calls related to iMac and understands Mac platform.

Understanding on the basic Mac technologies (drop box, data transfer, OS upgrades etc )

Should have knowledge on Microsoft surface Hubs (configurations and setup)

Can trouble shooting Windows and iMac platforms

Problem solving - Resolve problems while maximizing efficient use of computing resources

Education