IT Supervisor

**Contributing to the Strategy and Management of the Digital Enabling Function**
- Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
- Report solely to the “Digital Adoption & Support Site Lead” / “Digital Adoption & Support Country Head”
- Push the Digital Transformation agenda and the implementation of the new digital support organization within the respective site.
- Roll out specific Digital EF policies, standards, methods, tools, manuals, and guidelines
- Participate in the deployment of ISO certifications requirement including the information Security and Business Continuity Management.

**Digital Adoption & Support unit objectives and budget**
- Contribute to the preparation of the Adoption & Support department’s budget in the plant/assigned location.
- Monitor the financial performance against the approved budget.

**Digital Adoption & Support unit Organization and Management**
- Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
- Prepare required technical reports on the performance of the Digital Adoption & Support department in the respective site.
- Contribute to the implementation of change initiatives, programs and projects
- Collaborate and work with the Adoption and Support teams for new / upcoming projects to ensure an adequate Digital infrastructure and systems are put in place as per Digital EF policies.

**Adoption**
- Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
- Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
- Deploy the architectures/platforms/apps at the respective site (operational and under construction) while complying with Country legislation.
- Maintain and monitor the network and data center to ensure proper functioning and timely upgradation/ repair.
- Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
- Create and maintain the local Digital systems inventory database in the site

**Support**
- Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.
- Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions at respective site.
- Provide all technical support during the installation, configuration and roll out phase.
- Provide computer help desk support in resolving PC, printer and network problems either directly or Remotely with end-users.
- Monitor and maintain computer systems and networks
- Responding in a timely manner to service issues and requests
- Repair and replace parts/equipment as necessary
- Troubleshoot hardware and software problems by running diagnostics, document problems and resolutions and assessing impact of issues.
- Prioritize and manage many open cases at one time
- Manage the stock of equipment, consumables and other supplies
- Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.

**Interaction with the I&C**
- Collaborating as needed with the I&C “Digital Champion” at the plant level.
- Facilitate data availability for all critical IT/OT systems.
- Facilitate the control systems infrastructure support in coordination with Digital operations and I&C.

**Skills**:

- Up-to-date knowledge of the latest IT and software trends
- Strong technical background in IT systems and support
- Sound problem-solving and decision-making skills
- Good knowledge on cybersecurity
- Ability to quickly establish good working relationships with end users.
- Ability to prioritize the
- Ability to work well in a team.
- Flexible and open to change
- Excellent communication and time management Skills.
- Willingness to travel when necessary.

**Education**:
Degree in IT / computer science.