Helpdesk Operator

1 week ago

المملكة العربية السعودية, Saudi Arabia AtkinsRéalis Full time

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following:
- Provide a helpdesk function to deliver related managing agent services to the Wave1 project
- Work on a shift basis which could include weekend and night working
- Assist the operations team in the daily operations of the CAFM system
- In conjunction with the helpdesk supervisor, produce reports to performance levels
- Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
- Ensure client issues are professionally resolved
- To meet or exceed Targets and KPI requirements set by senior management from time to time
- Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information

**Accountabilities**:

- Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
- Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
- Perform emergency support duty, if required
- Accurate capture and inputting of all required information
- Close relations with coordinators to ensure operational effectiveness

**Skills**

**Job Requirements**:

- Minimum 2 years working experience in a call center/helpdesk type role preferred
- Strong Interpersonal skills, initiative, analytical thinking.
- Perfect command of spoken and written English
- Must have experience working with Facility Management Background.
- CAFM experience is preferred.
- Must be Saudi national
- Excellent computer skills, knowledge of web/internet technologies and MS Office

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