Quality Manager

2 days ago

المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23196795

**Job Category** Procurement, Purchasing, and Quality Assurance

**Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**Essential Experience**
- Experience and/or knowledge of hotel business.
- Ability to understand quality management practices and teaches to others.
- Ability to understand data collection methods.
- Knowledge of budget preparation and the control of costs.
- Working knowledge of statistical measurement tools.
- Effective presentation skills.
- Detail orientation and analytical

**Desirable Experience**
- Operations background - depending on hotel facilities, a rooms or f&b background may be preferred
- Previous training in guest relations.
- Experience/trained in Six Sigma or TQM

**CORE WORK ACTIVITIES**

**Managing Quality Assurance Goals**
- Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
- Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
- Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
- Immerses in operations to better understand issues/defects faced on the ground.
- Drives several initiatives for business standard audits and guestvoice.
- Conducts monthly audit to verify compliance with company and brand standards.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Completes other reasonable duties as requested by leadership.

**Executing Quality Training Programs**
- Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.
- Develops specific training designed to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

**Managing Quality Tools**
- Verifies that management practices at all levels are aligned with quality tools.
- Verifies the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on an

  • Quality Manager

    3 days ago

    المملكة العربية السعودية, Saudi Arabia NES FIRCROFT Full time

    NES are on the lookout for a Quality Manager who has experience working on water / power / oil and gas projects in Saudi Arabia on a 12 month renewable contract. CANDIDATE MUST BE IN KSA WITH A TRANSFERABLE IQAMA. OUT OF COUNTRY CANDIDATES WILL NOT BE CONSIDERED. Requirement: - 10+ years Quality Management experience. - Earth moving / ground works...

  • Project Quality Manager

    4 days ago

    المملكة العربية السعودية, Saudi Arabia Bureau Veritas Full time

    **Required Experience**: - 20+ years proven experience in quality assurance & quality control or in construction area - 10+ years in construction project quality management position **Required Knowledge**: - Comprehensive knowledge of construction project Quality Management, Project Inspection, Commissioning and Testing - Very good knowledge of QMS - ISO...

  • Vendor Quality Manager

    2 days ago

    المملكة العربية السعودية, Saudi Arabia Bureau Veritas Full time

    **1. Position Details** 1.1. Position Vendor Quality Manager - 1.2. Office / Department CTC - 1.3. Reporting to Quality Program Director - 1.4. Key Working Relationship Subordinate**2. Minimum Required Qualifications** 2.1. Specialty- Vendor Quality Management - Experience in dealing with customers and suppliers - Excellent leadership and man-management...

  • Senior Quality Manager

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    **Position Overview**: Provides management direction, and includes administrative and supervisory responsibilities, involving all quality activities on several small to medium sized projects and/or programs, or functional areas to ensure that products or services provided are in accordance with customer and Parsons Quality requirements. This position...

  • Senior Project Quality Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Air Products Full time

    **Job Description and Qualifications** **Technical/Functional Responsibilities**: - The NEOM Senior Quality Manager reports directly to the Director of Quality NEOM Green Hydrogen, GH2 Project Director & Regional Quality Quality Manager. - Develop, Implement, and direct the NEOM QA/QC requirements, including monitoring/supporting conformance by the...

  • Quality Engineer

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    **Minimum Clearance Required to Start**: Not Applicable/None **Role**: Performs quality activities on an assigned moderately-complex project/program and/or functional area(s) to ensure that products or services provided are in accordance with customer and Parsons Quality requirements. Regularly interacts with representatives from a variety of functional...

  • Quality Control Manager

    4 days ago

    المملكة العربية السعودية, Saudi Arabia AMIRAL Technology & Development Full time

    we are searching for a dynamic individual with relevant experience in leading the Quality control team in Saudi Arabia. نوع الوظيفة: دوام كامل القدرة على التنقل/الانتقال: - Riyadh: التنقل بشكل موثوق أو على استعداد للانتقال وفقًا لصفقة الانتقال التي...

  • Quality Coordinator

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assumes responsibilities and supports the Hospital-wide provision of quality, as directed. Coordinates all activities related to assigned section under Quality Management (QM). **Essential Responsibilities and Duties**: 1.Facilitates the implementation of the specific plan for the assigned section inclusive of annual goals and objectives and reporting...

  • Quality Engineer

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    Role: Performs quality activities on an assigned moderately-complex project/program and/or functional area(s) to ensure that products or services provided are in accordance with customer and Parsons Quality requirements. Regularly interacts with representatives from a variety of functional groups, including program management, design/engineering, purchasing,...

  • Project Quality Manager

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Air Products Full time

    **Job Description and Qualifications** **Technical/Functional Responsibilities**: - The NEOM Project Quality Manager reports directly to the Senior Quality Manager, Quality Director, GH2 Project Director & Regional Quality Quality Manager. - Assist on developing, Implementing, and direct the NEOM QA/QC requirements, including monitoring/supporting...

  • Project Quality Manager

    5 days ago

    المملكة العربية السعودية, Saudi Arabia Air Products Full time

    MEET-KSA-NEOM-Duba **Job Description and Qualifications** **Job Description**: - ** V. PRINCIPAL ACCOUNTABILITIES** As approved by the Project & Quality Directors, the Senior Quality Manager has the responsibility and commensurate authority to accomplish the following duties: - The NEOM Project Quality Manager reports directly to the Senior Quality...

  • Quality Control Manager in Saudi Arabia

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Skyline HR International Full time

    Share Seeking an experienced Quality Control Manager for Saudi Arabian building projects, with a minimum 15 years' experience, including 5 years in management. Strong English proficiency is essential. Lead quality assurance efforts, manage a team, develop and execute quality plans, oversee inspections, and collaborate with stakeholders. Mitigate risks,...

  • Project Quality Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Air Products Full time

    **Job Description and Qualifications** **I. PRINCIPAL ACCOUNTABILITIES** As approved by the Project & Quality Directors, the Project Quality Manager has the responsibility and commensurate authority to accomplish the following duties: - The NEOM Project Quality Manager reports directly to the Project Overall Quality Director, Project Power Director &...

  • Project Quality Manager

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Air Products Full time

    **Job Description and Qualifications** **PRINCIPAL ACCOUNTABILITIES** As approved by the Project & Quality Directors, the Project Quality Manager has the responsibility and commensurate authority to accomplish the following duties: - The NEOM Project Quality Manager reports directly to the Project Overall Quality Director, Project Power Director & Regional...

  • Total Quality Management Senior Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Total Quality Management Senior Manager develops and implements an organization's total quality management strategy with policies, programs, and initiatives. Leads cross functional teams to study and develop effective tools, methods, and systems to ensure that the products and services are of the highest quality. **Accountabilities** - Develops and...

  • Quality Assurance Manager

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Jeddah, Saudi Arabia, Middle East, Turkey, and Africa**: Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust...

  • Data Quality Specialist

    5 days ago

    المملكة العربية السعودية, Saudi Arabia Newxel Full time

    As a Data Quality Specialist, you will execute all the Data Quality activities throughout the organization for agreed Data sources. Also, will provide necessary insights in regard to the level of data quality, how to detect Data Quality issues and the necessary remediation tasks. **Responsibilities**: **Policies, Processes & Procedures** - Recommends...

  • Associate Quality Engineer

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented Associate Quality Engineer to join our team! In this role you will get toto ensure that products or services provided are in accordance with customer and Parsons Quality requirements. **Role**: Performs quality activities on an assigned moderately-complex project/program and/or functional area(s) to ensure that...

  • Quality Assurance Auditor

    2 days ago

    المملكة العربية السعودية, Saudi Arabia JASARA PMC Full time

    **Responsibilities**: - Plan and conduct audits of quality management systems to ensure compliance with company policies and procedures as well as industry standards. - Assist in maintaining the quality management system in alignment with ISO 9001:2015. - Prepare and issue audit reports containing findings, conclusions, and recommended corrective actions. -...

  • Director of Quality Assurance

    6 days ago

    المملكة العربية السعودية, Saudi Arabia Rewaa Full time

    **About the Role**: As the Director of Quality Assurance at Rewaa, you will be responsible for shaping and leading the QA strategy to ensure the highest quality of software products. This pivotal role involves managing both manual and automated testing processes, developing quality standards, and leading a team dedicated to excellence. You will play a...