Director of Operations

1 week ago

Riyadh, Saudi Arabia Ericsson Full time

**About this opportunity**

The Managed Service Operations Director is the main responsible for the MS organisation, including long term objectives and leading and managing daily operation.

**What you will do**
- Manage the network operations organizations in gaining high efficiencies.
- Ensure the overall management and operations of the customers’ network within defined service delivery specifications, targeting SLA fulfillment.
- Manage the relationship at various levels of works with the customer, ensuring customer satisfaction.
- Be responsible for the well being of all staff in terms of their working environment and conditions of employment.
- Conduct or participate in recruitment interviews for selection of personnel.
- Be able to recognise the training requirements for personnel and give coaching where applicable and prioritise competence development as required for the service delivery.
- Ensure the MS organisation is adequately staffed at all times with the required competence levels.
- To manage / monitor risk and support preventive/corrective actions required.
- To manage / monitor and support achieving the targets for project profitability and billability.
- Provide the MS stakeholders (Customer & Ericsson MU) with performance reports on a scheduled/regular basis.
- Attend management meetings and represent the MS Operations and coordinate with other Units in the MU and within the customer organisation.
- Be responsible and accountable for contractual KPI’s / SLAs
- Be available 24 x 7 for intensified network outages
- Accountable and responsible for network defects and outages to resolution
- Accountable for the availability of spare parts for the resolution of network defects.

**You will bring**
- Degree in Electrical Engineering/ Telecommunication Engineering/Computer Science/Computer Engineering or equivalent work experience.
- Have a proven experience of 7 years in Resource Operation and Maintenance of Telecom networks.
- Have a good management background in the telecommunication industry preferably in the Operation or Support capacity.
- outstanding knowledge and skills in Business Understanding
- Highly developed knowledge and skills in Financial understanding
- outstanding English language
- Good usage of IS/IT
- Good knowledge in Project Management (PM certified desirable)
- Highly developed knowledge in MSTOP
- Highly developed Leadership knowledge and skills, specifically to be Business Manager, Innovator, Competence Developer and Relationship builder
- Highly developed Communication knowledge and skills, including presentation, interpersonal and influencing skills
- Highly developed Customer management and skills, including relationship building and influencing skills

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: 733511

  • Director of IT Operations

    2 weeks ago

    Riyadh, Saudi Arabia Parsons Full time

    **POSITION OVERVIEW** This project involves PMC services for design management and construction management and supervision of manufacturing/fabrication of Modules (high-rise buildings). The Director of IT Operations is responsible for the analysis, design, planning, implementation, and maintenance of all facets of the Information Technology of a major...

  • Director of Operations

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

    Director of OperationsR rawaj HCM Jobs is hiring a Director of Operations to lead our business operations and drive growth initiatives in the automotive industry.Key Responsibilities:Develop and implement operational strategies, focusing on improving efficiency and productivity.Lead cross-functional teams including sales, marketing, production, and R&D...

  • Operations Director

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Vision Invest Full time

    **Job Description:**We are seeking an experienced Operations Director to lead our global expansion efforts and drive operational excellence across regions.The successful candidate will be responsible for developing a scalable playbook outlining the setup of new offices, including pre-launch planning, resource allocation, and post-launch stabilization. They...

  • IT Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya | القدية Full time

    Job OverviewWe are seeking an experienced IT professional to fill the role of Director - Asset IT Operations, responsible for overseeing all aspects of our IT infrastructure operations.

  • Operations Director

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time

    Job Description:As an Operations Director at Robinson & Co (Singapore) Pte Ltd, you will oversee the smooth operation of our office, ensuring an efficient and professional work environment. Your primary role will be to provide high-level administrative support to the Managing Director, including calendar management, meeting coordination, and travel...

  • Operations Director

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bros Master Mind Full time

    At Bros Master Mind, we are seeking an experienced Operations Director to oversee the daily operations of our organization. This is a challenging role that requires strong organizational and leadership skills.About the Role:The Operations Director will be responsible for ensuring the efficient operation of all departments, including coordinating projects,...

  • Airline Operations Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Aurawoo International Full time

    About the RoleWe are seeking an experienced Aviation Director to lead our airline operations team in Riyadh, Saudi Arabia.Key Responsibilities:Develop and Implement Operational Strategies: The successful candidate will develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction.Lead a High-Performing...

  • Operations Director

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hyatt Regency Riyadh Olaya Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Director to join our team at Hyatt Regency Riyadh Olaya. The ideal candidate will have a university degree or diploma in Hospitality or Tourism management, with a minimum of 2 years work experience as Assistant Manager of Rooms or Front Office Manager.Key ResponsibilitiesTo assist the...

  • Operations Director

    4 weeks ago

    Riyadh, Saudi Arabia Redfish Solutions Full time

    Leading Design & Build company - Mega Projects - Long term role Operations Director to work on multiple projects in Jeddah. A brand-new opportunity is available to work as Operations Director for a leading Design & Build company in Jeddah, where you would be working on one of their high-profile projects\contracts in the middle east.This is a great...

  • Stockroom Operations Director

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia adidas Full time

    Stockroom Operations DirectorWe are seeking an experienced Stockroom Operations Director to lead our inventory management team. As a Stockroom Operations Director, you will be responsible for developing and implementing strategic plans to optimize inventory management processes and drive business growth.Main Responsibilities:Develop and implement strategic...

  • Operations Director

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alpha Signs & Advertising Company Full time

    Operations DirectorWe are seeking an experienced Operations Director to join our dynamic team at Alpha Signs & Advertising Company. The ideal candidate will be responsible for leading and managing operational teams to deliver high-quality projects.Key ResponsibilitiesTeam Leadership:Lead and manage operational teams to deliver projects on time and within...

  • Technical Operations Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abroad Work Full time

    About the Job:We are looking for a Technical Operations Director to lead our IT operations at Abroad Work. As a Technical Operations Director, you will be responsible for ensuring the smooth operation of our IT systems.Responsibilities:Develop and implement IT operational strategiesManage and maintain all hardware and software systemsCollaborate with other...

  • Operations Director

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    About the RoleWe are seeking a highly motivated and experienced Operations Director to join our team. As an Operations Director, you will be responsible for supporting the Operations Manager(s) on the operational delivery of allocated events.Key ResponsibilitiesDelivery of various tasks, as allocated by the Operations Manager, in support of running various...

  • Director of Operations

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Job Description:The Director of Operations at CARE will oversee the daily operations of multiple departments, ensuring efficient coordination and effective execution of tasks. This involves managing team members, allocating resources, and monitoring progress against set objectives.Key ResponsibilitiesDirect departmental activities to guarantee optimal...

  • Technical Operations Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alliance Recruitment Agency Full time

    Technical Operations Director:As a Technical Operations Director at Alliance Recruitment Agency, you will be responsible for leading technical operations and ensuring that projects are delivered on time and within budget. This is a challenging yet rewarding role that offers the opportunity to work with a dynamic team in a fast-paced environment.Key...

  • Operations Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Deugro (Scandinavia) Oy Full time

    Job Description:Deugro (Scandinavia) Oy seeks an experienced Operations Director to oversee the day-to-day activities of our operations team. The successful candidate will be responsible for ensuring the smooth operation of our key accounts, managing financial transactions, and maintaining strong relationships with clients and internal stakeholders.Key...

  • Strategic Operations Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Quant Full time

    Operations Director Job SummaryThe Operations Director at Suhail is responsible for leading and managing the Product Operations department, ensuring the successful execution of strategic plans and management objectives. This critical role demands exceptional leadership skills, analytical thinking, and strong financial acumen.Key ResponsibilitiesSteer the...

  • Operations Director

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Proven SA Full time

    Job OverviewWe are seeking an experienced professional to lead our technical operations and drive business performance. The ideal candidate will have a strong background in managing installation and maintenance operations, preferably in the fleet management industry.

  • IT Operations Director

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    At Ejada Systems Limited, we are seeking an experienced and innovative IT Operations Director to join our team. As a key member of our leadership, you will play a crucial role in shaping the strategic direction of our IT operations managed services practice.The ideal candidate will have a strong background in IT service management, with at least 5 years of...

  • Operations Director

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Parsons Oman Full time

    Parsons Oman is seeking an experienced Operations Director to lead the operational aspects of a major infrastructure project in Riyadh, Saudi Arabia.The ideal candidate will have extensive experience in operations management, preferably within the infrastructure or construction sectors, and a strong understanding of the Saudi Arabian business environment.Key...