Manager - Command Center
3 weeks ago
Qiddiya Investment Company, a pioneering force in innovative real estate developments, is looking for a dedicated and strategic Manager - IT Command Center to join our dynamic team. In this critical role, you will be responsible for overseeing the IT Command Center operations, ensuring seamless monitoring, incident management, and service delivery for the organization. Your leadership will be key to enhancing our IT incident response and operational efficiency.
**Responsibilities**:
- Supervise, guide, and support the team while ensuring they have the necessary resources to effectively monitor and address operational issues.
- Manage staffing levels and shift schedules to provide continuous operational support around the clock.
- Conduct regular performance evaluations, offering ongoing feedback and opportunities for professional development to team members.
- Oversee the command center's response to critical incidents and outages, ensuring swift resolutions and effective communication with all affected teams.
- Establish and uphold escalation protocols to guarantee that incidents are prioritized and resolved according to their severity.
- Continuously evaluate and improve operational processes and procedures to enhance efficiency and reliability within the system.
- Identify and introduce new monitoring tools and technologies to improve incident detection and response times.
- Track and report on key performance indicators (KPIs), such as system uptime, incident response times, and root cause analyses of major outages.
- Provide regular updates and performance analysis to senior management, presenting data-driven recommendations for enhancements.
**Requirements**:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 6+ years of experience in IT operations, incident management, or service delivery roles.
- Strong understanding of ITSM Process and incident management processes.
-
Guest Service Officer
5 months ago
منطقة الرياض, Saudi Arabia Hyatt Regency Riyadh Olaya Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To assist the Communication Center Department in managing the day-to-day operation of our Communication Center, which covers the hotel's...
-
Project Manager
3 months ago
الرياض, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Project Manager - Infrastructure - Data Center **to join our team! In this role **you will handle key clients, manage project timelines, and budgets, create risk mitigations, and eliminate issues.** You will be responsible for managing project goals and objectives whilst being required to work under constraints...
-
Construction Manager, Emea Data Center Capacity
2 months ago
الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time5+ years in construction site management. - 2+ years responsibility for management of construction contracts and contractors, including involvement in commercial contract administration and cost control processes of large, complex projects. - 3+ years’ experience in construction of and interface with live operational/mission critical facilities e.g. data...
-
Construction Manager, Emea Data Center Capacity
2 months ago
الرياض, Saudi Arabia Talent Pal Full time5+ years in construction site management. - 2+ years responsibility for management of construction contracts and contractors, including involvement in commercial contract administration and cost control processes of large, complex projects. - 3+ years’ experience in construction of and interface with live operational/mission critical facilities e.g. data...
-
Manager - Guest Care Center
3 weeks ago
الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full timeJOB SUMMARY At Six Flags & Aquarabia Qiddiya City, The Manager - Guest Care Cente will oversee the daily operations of the Guest Care Center, ensuring exceptional customer service and seamless guest experiences. This role is responsible for managing a team of customer service representatives, handling guest inquiries and complaints, and implementing...
-
Patient Service Manager
3 weeks ago
الرياض, Saudi Arabia National Blood and Cancer Center Full time**Responsibilities include, but are not limited to**: - Ensure that our patient direct staff provide consistent, superior customer service. - Build and maintain a positive working environment that attracts and retains high-quality patient service staff. - Ensure that patients’ questions and issues are resolved properly and quickly. - Instruct patients via...
-
Data Center Security Manager
1 month ago
الرياض, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) - H11 Full timeSaudi National Only. - Bachelor’s degree or equivalent professional experience in security - 4 years experience of physical security management - Fluent in Arabic and English. Amazon Web Services (AWS) is looking to hire a highly motivated, customer-obsessed professional to provide hands-on support to our Data Center Security team across Saudi Cluster. As...
-
Traffic Management Center Operations Specialist
2 weeks ago
الرياض, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented Traffic Management Center Operations Specialist to join our team. In this role, you will manage the daily operations of the Traffic Management Center, ensuring efficient functionality and response coordination. **What You'll Be Doing**: - Traffic Monitoring: Continuously monitor real-time traffic conditions,...
-
Operations Manager, Fulfilment Center Operations
3 months ago
الرياض, Saudi Arabia Talent Pal Full time3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...
-
الرياض, Saudi Arabia Afaq - Warehouse Branch Full time3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...
-
Fulfillment Center Supervisor
2 months ago
الرياض, Saudi Arabia Afaq - Warehouse Branch Full timeWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience managing medium to large teams. - Experience working with data analysis and/or making decisions based on analysis. We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results...
-
Admin. Nurse
2 months ago
الرياض, Saudi Arabia DR. BASSAM MEDICAL CENTER Full time**Responsibilities**: - Reports directly to the medical center CEO/Medical Director - Responsible for coordinating between with other departments - Responsible to complete administrative tasks such as attending meetings, developing training and personnel procedures - Responsible to develop policies and procedures together with the Quality Manager - Plan...
-
Admin. Nurse
2 weeks ago
الرياض, Saudi Arabia DR. BASSAM MEDICAL CENTER Full time**Responsibilities**: - Reports directly to the medical center CEO/Medical Director - Responsible for coordinating between with other departments - Responsible to complete administrative tasks such as attending meetings, developing training and personnel procedures - Responsible to develop policies and procedures together with the Quality Manager - Plan...
-
Data Center Mechanical Engineer
1 month ago
الرياض, Saudi Arabia Amazon Web Services Ltd. Regional Headquarter Co. Full timeBachelor’s Degree in Mechanical Engineering or 6+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities. (Experienced Engineer) - Perform design and equipment submittal review for new Data Centers in your region. -...
-
Its Operation Center Lead
3 weeks ago
الرياض, Saudi Arabia Parsons Full timeIn a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...
-
Repair Center Manager
3 weeks ago
الرياض, Saudi Arabia NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Are you ready for your next great adventure? As a member of team iNCRedible,...
-
Contract Center Specialist
3 months ago
الرياض, Saudi Arabia Premium Solutions Consultancy Full timePremium Solutions Consultancy is hiring on behalf of a leading group of companies in KSA - NEOM PROJECT (The line). Position: Contract Center Specialist Location: Saudi Arabia. Project Name: NEOM PROJECT (The line). **Role Purposes: -** Working as part of the FM Contact Centre of NEOM Facilities Management; the role is to work as Contact Centre...
-
Data Center Lead
7 days ago
الرياض, Saudi Arabia robusta Full timeOctopus by RTG is enabling a key partner organization to build their digital hub in Egypt looking for the right pioneers to work on exciting AI Projects. Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe,...
-
Administrative Nurse
3 months ago
الرياض, Saudi Arabia Dr. Bassam Dialysis Medical Center Full timeReports directly to the medical center CEO/Medical Director - Responsible for coordinating between with other departments - Responsible to complete administrative tasks such as attending meetings, developing training and personnel procedures, etc. - Responsible to develop policies and procedures together with the Quality Manager - Plan with the HR/Admin....
-
Senior Vice President, Customer Solutions Center
1 month ago
الرياض, Saudi Arabia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...