L1 Application Support Engineer

3 weeks ago


Riyadh, Saudi Arabia Giza Systems EG Full time

Troubleshooting hardware, software, and network issues.
- Installing, configuring, and maintaining IT systems.
- Executing routine maintenance tasks such as system updates and patch management.
- Assisting in IT asset management, including inventor.
- tracking and procurement tasks.
- Monitoring and promptly responding to IT infrastructure alerts and incidents.
- Providing initial support to end-users and resolving issues.
- Collaborating closely with L2 and L3 support teams to escalate and address complex issues.
- Performing routine maintenance tasks such as system
- updates, patch management, and backup procedures.
- Documenting all support activities comprehensively, including troubleshooting steps, resolutions, and configurations.
- Executing tasks with a focus on accuracy and efficiency to ensure
- high-quality IT operations and support services.
- Communicating effectively with end-users to understand and address their IT-related needs and concerns.
- Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.
- Monitoring and managing IT infrastructure to ensure optimal capacity and performance.
- Contributing to the development and improvement of IT processes and procedures to enhance business continuity.
- Actively contributing to problem-solving efforts and the resolution of recurring issues to improve overall IT service reliability.

**Personal Skills**:

- Bachelor’s degree in Information Technology, Computer Science,
or a related field (or equivalent work experience).
- Preferred: 1+ years of experience in an IT support or operations role.

**Technical Skills**:

- Proficiency in troubleshooting hardware, software, and network issues.
- Strong communication skills and ability to effectively interact with end-users.
- Experience with IT service management tools (e.g., ServiceNow, Remedy) is a plus.
- Basic understanding of ITIL framework and best practices.
- Desirable certifications such as CompTIA A+, Network+, or Microsoft
- Certified Desktop Support Technician (MCDST)

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

EBS
Managed Services LoB

Career Level

Entry Level

Years of Experience

Min: 1

Residence Location

Saudi Arabia

Nationality

Saudi Arabia

Degree

Bachelor's degree



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