Program Coordinator

6 months ago

Hofuf, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

Program Coordinator**Job Code**:
30000801

**Basic Function**:
Administers the activities of the assigned division/department, assuming 24-hour responsibility for overall assessment, planning implementation and evaluation of patient care. In cooperation with the Chief Nursing Officer (CNO) and other department Directors/Senior Directors, supports Johns Hopkins Aramco Healthcare (JHAH) Mission and Vision.

Promotes practice standards, policies and procedures whilst providing overall guidance and direction for the respective division/department..

**Scope**:
Incumbent has administrative and functional authority to manage the assigned division/department, leading managers and support personnel, to resolve all matters within established authority limits and to keep the CNO informed of unusual developments.

**Principal Contacts**:
**INTERNAL**: Daily contact with Managers, Nursing Shift Coordinator, Case Coordinator Group, Social Workers, Medical Customer Services Network, Pharmacists, Rehabilitation Staff, patients and family members, Clinicians on all levels, and other JHAH health care personnel involved in care of the patient.

**EXTERNAL**:Frequent contact with departments responsible for concerns relating to employees, patients and families (i.e., JHAH Human Resources (HR), JHAH Government Affairs).

**Principal Duties**:

- Performs all the duties for the Associate Program Coordinator plus the following.
- Participates with the CNO and other department Directors/Senior Directors, in the ongoing review of the organization's mission, strategic plans, and policies.
- Participates with the CNO and other department Directors/Senior Directors, in the development and implementation of the mechanisms that support, foster, and encourage collaboration between other members of the multidisciplinary health care team towards continuous quality improvement of patient care services and delivery.
- Collaborates with CNO and other department Directors/Senior Directors, in developing the Nursing and Clinical Services Business & Operating plans.
- Collaborates with the CNO in developing, preparing and monitoring the personnel, supply and equipment budgets in collaboration with the staff and support department directors.
- Develops measures and monitors department/division operational performance metrics inclusive of LOS, overtime costs, vacancy and turnover rates.
- Participates in the development of standards of recruitment for nursing & clinical services personnel
- Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes Central Board for Accreditation of Health Care Institutions (CBAHI), Joint Commission International (JCI), Institute Health for Health Care Improvement, (IHI) etc.
- Utilizes results from QI data collection to improve patient care outcomes
- Corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis promoting the Quality improvement (QI) program within the Department.
- Provides opportunities for staff development through in-service, continuing education or other programs and recommends for management approval, out-of-Kingdom training assignments
- Participates in the planning of and coordinates the assigned Department’s nursing program for the response to catastrophic disasters within the framework of overall Medical Services programs, policies and procedures.
- Uses findings from patient satisfaction surveys and with input from staff, to establish unit based customer services agenda.
- In collaboration with the CNO, develops an effective plan for delivery of care within the assigned division/department.
- Serves on or appoints division/department representatives to various intra-organizational and departmental committees, study groups and special projects teams.
- Directs, guides, and assists Nursing Shift Coordinators and Unit’s Mangers in planning, organizing, coordinating, supervising, controlling and evaluating hospital service activities.

**Principal Duties (cont'd)**:

- Performs other miscellaneous related duties as requested by the CNO.
- Is able to identify, at least one potential successor to the Director’s role.
- Promotes a level of professionalism within the division/department. Motivates academic pursuit and continuing education on the part of staff by establishing and meeting service based professional certification goals.
- Promotes empowerment of staff by utilizing collaborative approaches and new ideas.
- Leads and designs new initiatives and research program within area of expertise.
- Contributes to organization culture of quality and safety.
- Demonstrates, facilitates and advocates Evidence Based Practice.
- Develops and executes departmental objectives and business plans guided by entity/enterprise business plans and contributes to the development of business strategies for the division/department or services line
- Guided by organizational and entity objec

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