Cafe Supervisor

**About** **Calo**

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

**Role overview**

To function as the Cafe Supervisor and ensure all sections operate successfully in accordance to company standards while using efficient and modern styles of management in daily operations.

**Main Responsibilities**
- Effective shift management to ensure smooth operations by effective opening and closing procedures
- Ensure that the cafe follows all the SOP’s
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Maintain accurate and updated records of daily, weekly and monthly revenues and expenses
- Must be able to clearly communicate tasks to team members
- Order supplies to stock inventory appropriately and add new menu items based on seasonality if needed
- Ensure precise attention to customers’ order specifications.
- Ensure all cafe areas are clean and tidy
- Maintain a positive environment in the unit and ensure the utmost quality of service to the customers while presenting Calo’s culture and values
- Collaborate with customers to address their needs and complaints, and quickly resolve any issues
- Obtain customers' feedback to make informed business decisions and meet their needs
- Comply with and enforce sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers

**Qualifications**
- Must have had a minimum of 3 years of previous experience in reputed cafes as a Cafe Manager
- Must have had previous experience in reputed cafes as a barista
- Must have had experience providing training to team members
- Must be a proficient communicator in both English and Arabic

**Knowledge and competency**
- Ability to assist customers with menus and ingredient questions.
- Adequate coffee knowledge and different coffee mixtures
- Ability to differentiate coffee aromas, and their taste
- Extensive hands-on experience with professional coffee machines
- Exceptional proven ability in management with experience in leading teams.
- Ability to divide responsibilities between team members and monitoring progress
- Outstanding communication and leadership skills
- A good understanding of useful computer programs and the ability to learn new ones
- Ability to communicate effectively, both in verbal and written form
- Exceptional customer service skills

**Personality**
- Strong communicator
- Pleasant personality and able to lead with empathy

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