IT Executive

**Location**:Jeddah, Saudi Arabia

**Grade**: E6

**Purpose of the Job**

As an IT Executive at Aramex, you will manage and maintain overall IT infrastructure, including network connectivity, hardware, software, databases, and other related systems

**Responsibilities**:
**Technical Expertise**:

- Monitor and maintain the health and performance of computer systems and networks.
- Diagnose and resolve hardware or software faults.
- Replace faulty hardware components as needed.
- Provide technical support to staff and clients, including troubleshooting issues and offering step-by-step guidance.
- Configure network switches, routers, and access points (Aruba HP, Cisco).
- Manage printing servers, shared file servers, and DHCP servers.

**User Support and Training**:

- Set up new user accounts, manage profiles, and handle password issues.
- Respond to technical support requests within established timeframes.
- Work diligently to resolve issues until completion (or escalate appropriately).
- Prioritize and manage multiple open cases efficiently.
- Build strong working relationships with internal and external stakeholders, including software developers.

**Technology Management and Improvement**:

- Test and evaluate new technologies to identify potential benefits.
- Implement the latest software security patches and updates.
- Monitor local server health and network connectivity for all branches within the station.
- Manage local SQL servers (where applicable).
- Maintain an annual inventory of all IT assets (hardware and software).

**Collaboration and Efficiency**:

- Collaborate with the IT team to achieve departmental goals.
- Continuously develop and improve your technical skills.
- Facilitate the flow of information across all levels of the organization.
- Strive to achieve set annual KPIs and identify areas for personal skill development.
- Implement departmental strategies to support IT station goals.
- Participate in the implementation of new IT systems.
- Assist in managing IT resources and tools, recommending cost-saving measures where applicable.
- Identify IT requirements for inclusion in the IT budget.

**Job Requirements (Experience and Education)**
- Saudi Nationality
- Bachelor’s Degree in computer science, software engineering, IT or a related field
- We welcome fresh graduates, and experience in IT role is a plus
- IT-related certifications or diplomas is a plus
- Excellent communication and interpersonal skills
- Proficiency in programming language is a plus