Chief Commercial Officer

**Key responsibilities**:

- Developing and executing strategies to position DP World as port of choice for shipping lines and Cargo owners (BCOs)
- Expanding market share by attracting new businesses including shipping lines and BCOs
- Ensuring the retention of existing businesses by providing best in class services.
- Developing the budget in line with the company strategic plans to meet the financial objectives, increasing profitability and generating new revenue streams.
- Managing and meeting customers relevant expectation and complying with SLAs
- Ensuring the Terminal partnering program (TPP) is implemented and measured as per agreement.
- Manage the internal and external stakeholders so that the service DP World delivered to its customers is in line with the customer’s requirements.
- Develop stickiness strategy to retain and attract BCOs to use DP World P&T facility as Port of Choice
- Continuously loo for profitable business opportunities, developing new product ad find new market
- Identifying customers’ needs and turn it to opportunities
- Develop Multi-modal logístical solutions including Last, middle and first miles
- Drive DP World logistics business growth to ensure optimum utilization of the logistics services.
- Develop strategies to promote DP World Digital Services
- Maximize customer adoption and usage of DP World Digital Services
- Develop profitable associations with relevant stakeholder by promoting DP World Digital services
- Enhance Customer Relationship Management (CRM) to incorporate all commercial processes and systems as part of overall commercial strategy to attract and retain customers.
- Building strong, profitable and long-term client relationships
- Conduct internal audits to ensure processes and procedures followed are in accordance to DP World standards and in line with required ISO procedures.
- Identify/introduce appropriate technology to organize, automate and synchronize business processes to deliver effective services
- Design, build, evaluate, improve, and deploy BI solutions (Dashboards)
- Maintain data analytics platforms, and create visualizations and reports for requested projects
- Develop Business analysis platform to display the market performance (Macro/Micro economics)
- Perform other related duties as assigned
- Promote and demonstrate positive behaviours in harmony with DP World’s Principals.
- Accountable for leading, mentoring and team engagement.
- Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
- Measure and monitor performance against critical criteria, policy and guidelines established by DP World
- Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
- Understand and adhere to DP World’s Code of Conduct and Ethics policies
- Ensure adherence to DP World standards and policies.
- Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
- Manage team of professionals and disseminating knowledge through continuous learning and development.
- Perform other related duties as assigned by the line manager

**Job requirements**:

- **Qualifications**: Bachelor’s/ Master’s degree in business administration/logistics and supply chain/commerce
- **Experience**: Minimum 10 to 15 substantial years of experience in handling commercial activities, broad customer-based relationship management, knowledge of shipping lines, agents, traders, Logistics, supply chain management and related activities
- **Competencies and skills**:

- Proficiency with shipping industry Shipping Lines and agents, the logistics industry as well as the Trading industry
- E-Services, EDI, CRM
- Excellent interpersonal, communication, critical thinking, and problem-solving skills, and confidence to operate in a customer-centric manner and advanced in English