Assoc Dir, Program Management

7 days ago

Jeddah, Saudi Arabia IQVIA Full time

**Asso. Director, PMO, Responsibilities**:

- Plans, schedules, directs, controls, monitors, organizes, secures and manages resources to bring about the successful completion of programs and/or projects specific to an industry or specialty.
- Manage staff in accordance with organization’s policies and applicable regulations.
- Direct, supervise and manage project(s) and/or multi-project programs ensuring the quality of deliverables on time and within budget.
- Lead strategic and high scale projects and implementations
- Organize and lead meetings with senior stakeholders from clients, third parties and the end customer
- Pertaining to the project’s phase, identify additional governance required around meetings with various technical and functional stakeholders and direct the right functional and technical heads to provide status updates, perform follow ups and ensure a successful completion of the project’s phase(s)
- Travel to customer’s site for important meetings as required on a weekly, monthly or quarterly basis.
- Resolve conflicts and issues without escalations to senior management and ensure that all functional and technical leaders from IQVIA and customer’s side are aligned when presenting to the IQVIA and customer’s leadership / executives.
- Manage and resolve conflicts in real time that may occur between IQVIA team members or with client team members
- Document all meetings as per IQVIA’s meeting template requirements. Distribute the meetings notes to all attendees within 24 hours and archive the meeting notes and pertaining presentations on the IQVIA SharePoint
- Work with Key Account Management team, Client Services teams, finance, HR, Procurement, Contracting and other business support teams to create and finalize customer contracts, statement of work, change request work orders and follow up the same to complete the process as document
- Work with onsite and offshore teams to coordinate seamless and effective communication across all parties involved
- Manage escalations as the first point of escalation in the country and involving the right stakeholders to resolve the situation
- Identify key risks and issues facing the program and all sub-projects and engage the right stakeholders and communicate effectively with risk mitigation plans
- Create executive project status reports, steering committee report and weekly project status reports
- Lead project status meetings and details the pertaining reports to the attendees from IQVIA as well as from the customer as per the meeting governance plan
- Collaborating with other internal work-streams leads
- Facilitate communication and collaboration across the business, technical and management teams
- Participate and lead (where expected) the project management practices activities for enhancing the overall project management and governance processes, templates and standards
- Ensure Project Governance through the IQVIA PMO standards and practices
- Participate in project audits conducted in the IQVIA BU or by the corporate office and ensure total compliance through strict governance standards being adhered to

**Requirements**:

- Desirable to be PMP Certified
- Good team leadership skills
- Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one department or multiple related departments.
- Rich experience with managing large healthcare implementations
- Customer facing experience is a must - working with executive/ senior levels at the client side
- Strong project management and project planning skills
- Previous experience with: Healthcare Technology Consulting, Business Documentation, Process Design, Communication Management, System Training, Team Building, Solutions Design, Integration Design, Pharmacy Benefit Management, Health Insurance Claiming, Health insurance Regulations, Business Analysis, Reporting and Analytics, Quality Assurance

**Industry**:

- Provider Applications (HIS / EMR)

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