Trainer
1 week ago
**Job Summary**
Support the Lead Trainer in day-to-day operations following department and company policies and procedures, deliver trainings conduct exams, assessments/evaluations, and quality checks.
**Education, Certifications and Qualifications**:
- Minimum of 12 years of education (some areas may require higher level of education).
- Certification or trainings from a credible agency in the relevant area/topic.
- Training of the trainer course (general, and training area specific where applicable)
**Experience**:
- Minimum of 02 years of relevant industry experience.
- Experience in delivering training (highly desirable but not required).
**Main Responsibilities**
- Deliver internal and external trainings as per training programme.
- Ensure active participation of trainees using latest engagement techniques, and evaluate effectiveness of training using set criteria.
- Coach, support, and guide training participants with relevant information.
- Identify improvement opportunities to bring excellence in delivery of services.
- Identify and share opportunities for _Continuing Professional Development _(CPD), learn new skills, and upgrade existing ones.
- Keep up to date with current trends in training and development areas and related technologies and methods by searching online resources and participating in industry events and seminars/webinars.
- Establish professional network with organizations, groups, and individuals to ensure awareness of current industry developments and trends.
- Ensure customer satisfaction by addressing individual and collective needs of training participants and escalate issues as appropriate.
- Help collect authentic data relating department’s KPIs help with effective monitoring of department’s performance and contribute towards achievement of objectives.
- Participate in corrective actions identified in internal/external audits.
- Participate in customer outreach and evaluation programmes.
- To serve as Internal Quality Assurer or Assessor upon achievement of necessary qualification.
- Ensure security of records in line with data protection policies and transfer information to the Lead Trainer for processing and record keeping.
- Keeping abreast of and comply with management systems policies and procedures, and ensure compliance within the department.
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