Enrolment Helpline

Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that GS are provided accurate information on networks, treatments, paperwork requirements, and general queries
- Resolve and input provider/GS requests into CRM according to established guidelines..
- Ensure proper, accurate records, files, databases are set up and maintained.
- Highlight any recurring problems and accordingly take corrective actions to resolve the case
- Interpret multiple systems for preauthorization’s, claims research, contract interpretation, and provider network status
- Identify internal and external customer trends and strive to continuously improve service delivery
- Manage GS complaints to resolve issues to full customer satisfaction

**Skills**:

- Ability to multi-task in a fast-paced changing environment and work well under stress.
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
- Ability to resolve issues effectively