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Customer Service Representative

1 month ago

Qatif, Saudi Arabia Valsense Full time

**VALSENSE FZ LLC - RAK, UAE Job Role - Telesales & CSR (Calling & Chats) Reporting Manager - Operations Team Lead Job Summary**

**We’re looking for a dual profile (Outbound Sales Representatives + Customer Service Chats) to join our team and help us take our company to the next level You will be responsible for making outbound sales calls to potential customers and take customer service chats. Duties and responsibilities**:
**- Be able to communicate both orally and in writing**

**- Must be skilled in closing the sale**

**- Must be organized, self-motivated, and possess excellent organizational and time management skills - Ability to handle unforeseen goals**

**- Drive customer acquisition strategies through both, inbound and outbound campaigns**

**- Updates and maintains prospect database on a daily basis**

**- Places outbound sales calls to prospects**

**- Evaluate risks utilizing underwriting rules and guidelines in order to bind coverage**

**- Meet sales quotas and revenue targets, and provide a superior customer experience**

**- Analyze customer needs with limited customer engagement**

**- Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules**

**- Monitor competitors’ products or services and create selling strategies for own products or services**

**- Assist and support sales, marketing or other departments in handling customer requests and needs**

**- Identifying customer needs and helping customers use specific features**

**- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued**

**- Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs**

**- Building lasting relationships with clients and other team members based on trust and reliability.**

**- Utilising software, databases, scripts, and tools appropriately**

**- Taking part in training and other learning opportunities to expand knowledge of the company and position**

**- Adhering to all company policies and procedures**

**- Should be willing to work in rotational shifts as per process requirements**

**Salary**: ﷼3,000.00 - ﷼4,000.00 per month