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Radiology Support Services Representative Ii

4 months ago

Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Ensures that Radiology Department patient bookings, orders, and preparations are in line with hospital policies and they are completed in a timely manner through coordination with Radiology Technologists, Radiologists, Physicians, nurses and other health care providers.

**Essential Responsibilities and Duties**:
1. Receives and greets patients, employees or visitors as they arrive in Radiology Department & provides information & directions. Takes necessary action with walk-in patients.

2. Answers phone calls and obtains necessary information, determines and directs the concerns of caller to appropriate areas.

3. Performs all actions in IBM and ICIS systems modules; RadNet, Scheduling, and Power Chart as per related policies. Adheres to Patient Identification Policy and Procedure.

4. Receives Radiology appointment requests from in-patient wards and Out-Patients clinics, and performs necessary actions in Medical Imaging Services Scheduling Module for booking.

5. Coordinates and organizes Radiology Department appointments in different modalities.

6. Coordinates and monitors Radiology Department PCAs daily activities.

7. Ensures patients receive necessary and accurate instructions for Medical Imaging Services appointments in all modalities.

8. Reviews and prints Radiology Department Schedules in all modalities prior to patients’ arrival for modality preparations.

9. Ensures to perform Check-out or No-Show actions in Radiology Department schedules properly.

10. Follows all Hospital’s related Policies and Procedures.

11. Participates in self and others' education, training and development, as applicable.

12. Performs other related duties as assigned.

**Education**:
Associate Degree/Diploma in Hospital Administration, Business Administration, or related discipline ,or High School Education is required.

**Experience Required**:
No experience with Associate Degree/Diploma or one (1) year of related experience with High School Education is required.

**Other Requirements(Certificates)**:
Saudi National only.