Station Manager

2 weeks ago

Riyadh, Saudi Arabia company Zenon Recruitment Full time

Zenon Recruitment Published: Published today Expires: Expiring in 1 month Airport, Operations, Management Contract

Zenon is delighted to be supporting a well-established Airline who are setting up a Line Station based in London Gatwick Airport with their need for a Station Manager on a Long-Term contract basis.

MAIN RESPONSIBILITIES AND DUTIES:

- Maximizing revenue potential by overseeing sales and marketing activities related to the route and conduct financial analysis to identify potential savings and cost control opportunities.
- Developing strategies to increase customer satisfaction and loyalty on the route, whilst monitoring and analyzing competitor activities.
- Managing customer service issues that may arise, including meeting arriving aircraft and ensuring adequate welfare for the crew and passengers.
- Taking decisions on passenger welfare in situations of operational irregularities, such as delays, diversions, cancellations, and flight interruptions.
- Maintaining excellent communication with both internal and external stakeholders.
- Liaise with fuelling companies to ensure that fuelling and clearance of fuelling bills are seamless.
- Ensure that all sales reports are promptly rendered and flown coupons submitted.
- Assume overall responsibility and accountability for the management, control, and administration of the company's assets, fiscal and marketing policies.
- Monitoring the performance of various departments, including Airport Services, Cargo, Reservations, Sales, and Finance, to ensure that revenue targets are Met with a reducing cost revenue ratio.
- Ensure high levels of customer service in Sales, Reservation, and at the Airport.
- Develop strong working relationships with various tourist organizations and implement agreed plans within budget and timelines.

Minimum Skills and Experience:

- Minimum HND/bachelor’s degree, MBA, MSC, and/or Professional certifications (preferably IATA and ICAO regulations) relating to aviation industry.
- A minimum of 10 years of professional experience in aviation with 5 years as a manager.
- Strong marketing, Business Development & Revenue Management.
- Knowledge of airline pricing/tariffs and fare construction as well as airline accounting practices.
- Strong knowledge of ground operations processes and procedures and ground handling
- Fully conversant with the airline reservation & ticketing environment
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Knowledge of aviation regulatory and safety procedures
- Exceptional customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
- Strong coaching and leadership skills, ability to motivate employees.
- Fluent in the English Language and any other language is an additional advantage
- Analysis and forecasting skills for route operations and to anticipate future capacity needs
- Proven experience pursuing and maintaining relationships with stakeholders
- Ability to develop and manage budgets and related financial
- Proven experience in customer service and CRM processes
- Strong problem solving, technical, and interpersonal skills
- Excellent communication skills and the ability to effectively interact with a diverse range of customers and personnel

Why Choose Zenon Aviation?

If the above opportunity is of interest to you, please forward your CV

Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

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