IT Change Management
2 months ago
**Location**: Riyadh, KSA.
**Years of Experience**: 7+ years.
**Project Duration**: 1 year.
**Language Requirements**:Fluency in English (written and spoken).
The IT Change Management Manager will be responsible for leading and managing the organization's IT change management initiatives. This role involves developing and executing change management strategies to support the implementation of new technologies, systems, and processes while ensuring mínimal disruption to the business. The manager will collaborate with cross-functional teams to ensure smooth transitions, promote user adoption, and align changes with organizational goals.
**Key Responsibilities**:
- Develop and implement comprehensive **IT change management strategies** to support technology transformations and system upgrades.
- Lead the planning, coordination, and execution of **IT change initiatives**, ensuring alignment with business objectives and minimizing disruptions.
- Collaborate with project managers, IT teams, and business stakeholders to understand the impact of changes and ensure smooth integration into business operations.
- Identify and assess **change impacts** on processes, systems, and personnel, and develop mitigation strategies to address resistance or potential risks.
- Design and deliver **communication plans** to keep stakeholders informed of IT changes, timelines, and the benefits of new systems or processes.
- Provide **leadership and guidance** on best practices for managing change, ensuring that all initiatives follow the established governance framework.
- Facilitate **training programs** to ensure that employees and users are equipped with the necessary skills and knowledge to adopt new technologies and systems.
- Monitor and measure the success of IT change initiatives through **KPIs and feedback loops**, adjusting strategies as needed for continuous improvement.
- Lead and manage **change control processes**, including the documentation, review, and approval of IT changes, ensuring compliance with governance frameworks.
- Serve as a liaison between IT, business units, and external vendors, ensuring all parties are aligned on change initiatives and outcomes.
- Stay updated on industry trends and change management methodologies to incorporate best practices and innovations into the organization's approach.
**Qualifications and Skills**:
- ** Minimum 7 years** of experience in **IT change management**, with a proven track record of managing large-scale IT transformations.
- Bachelors or Masters degree in **Information Technology, Business Administration, Organizational Change**, or a related field.
- Extensive experience in **developing and executing change management strategies** in complex IT environments.
- Strong understanding of **IT systems, infrastructure, and digital transformation** processes.
- Proven ability to manage **cross-functional teams** and work effectively with business and technical stakeholders.
- Excellent **communication and presentation skills**, with the ability to convey complex information clearly to different audiences.
- Experience in leading **training and user adoption programs** to ensure smooth transitions during change initiatives.
- Knowledge of **change management frameworks** (e.g., ADKAR, PROSCI, ITIL) is preferred.
- Strong analytical and problem-solving skills, with a focus on delivering **measurable results**.
- Project management skills, with the ability to manage multiple change initiatives concurrently.
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