Customer Services Manager

4 weeks ago


Jeddah, Saudi Arabia SUEZ Full time

**Contract type**
**Regular / Permanent***

**WHO WE ARE**

we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate.
United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in the form of recycled materials and energy. We promote and implement responsible behavior, more efficient technologies and circular solutions to recycle and make the best possible use of the finite resources of the Earth.

SUEZ Middle East HQ is looking for an enthusiastic and driven individual to enrich our Business Development Team. Based in Dubai, this pivotal role will contribute significantly to the strategic expansion of SUEZ's operations across the Middle East and Central Asia. We are seeking a dynamic professional who is eager to drive our development initiatives and foster meaningful relationships in these key regions for the Group.

**WHAT YOU WILL BE DOING**
- Ensure that NWC succeeds in its transformation into a more ‘customer-focused’ organization and is responsible - at branch level for the development and implementation of the Customer Services Management Plan and related Enabling Projects.
- Improve all customer-related processes at branch level:

- Ensure branch customer database quality and completion.
- Review and improve all customer-related procedures, internal and external, from meter installation to bill recovery.
- Review and improve existing branch Customer Service procedures and the Customer Contact Center, including systems, processes and training programs, and define additional needs.
- Prepare the CRM strategy, identify customer-related business issues and implement solutions through specific action plans.
- Collaborate with other departments to develop and implement intra-company systems and technology such as GIS, Workflow Management and Call Centre.
- Advice and recommend on tariff structures for service levels, connections, availability charges.
- Work with relevant Experts and NWC Departments to manage reduction in commercial NRW.
- In coordination with several departments, contribute to the implementation of Enabling Projects and other projects at branch level
- Define the training and technical assistance needs for NWC staff in these fields, work closely with HR and the technical teams to provide these. Monitor, measure and report on the results.
- Ensure a smooth transition in the beginning of the contract in his/her areas of responsibility.
- Support the definition on H&S procedures and action plan and ensure implemented at the branch.
- Lead the implementation of new management processes and tools at branch level.

**WHO WE ARE LOOKING FOR**

BSc Engineering Degree or Business school
Senior Expert with 10 years of proven and recognized experience in all the components of customer services from metering to debt recovery, including customer care and commercial non-revenue water.
Water industry experience: 5 years
Functional experience in their area: 5 years
Management experience related to this position: 5 years

BU: Water Division - Water Middle East


  • Customer Service

    4 weeks ago


    Jeddah, Saudi Arabia Rahal National Co. For Services Ltd. Full time

    Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Requires a high school diploma or...


  • Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    **Job Description:**The Boutique Manager plays a critical role in delivering exceptional customer experiences and driving sales performance.**Key Responsibilities:**Develop and implement strategies to enhance customer satisfaction and loyalty.Train and motivate the team to deliver outstanding customer service.Monitor sales reports and cash transactions to...


  • Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Saudi Petroleum Services Polytechnic seeks a highly organized and detail-oriented individual to fill the role of Customer Service Liaison. This position requires an exceptional communicator with excellent interpersonal skills, able to provide top-notch customer service and embody the company's professionalism and efficiency.Primary Responsibilities:Ensure...


  • Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job DescriptionThe Customer Service Liaison plays a crucial role in ensuring the smooth operation of the front desk and providing exceptional customer service.Key Responsibilities:Greet and welcome visitors in a friendly and professional manner.Answer and direct phone calls to the appropriate departments.Manage the scheduling of appointments and meetings for...


  • Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job OverviewThe Front of House Coordinator plays a vital role in delivering exceptional guest experiences at Saudi Petroleum Services Polytechnic. This position requires a high level of customer service skills, attention to detail, and ability to multitask in a fast-paced environment.Main ResponsibilitiesWelcome guests warmly upon entry and create a positive...


  • Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    **Job Title:** Customer Service Ambassador Saudi Petroleum Services Polytechnic is seeking a highly skilled Customer Service Ambassador to join our team. As a Barista, you will be responsible for providing top-notch customer service, crafting exceptional coffee and espresso beverages, and maintaining a clean and safe working environment.**Key...


  • Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Job SummaryWe are seeking a Customer Service and Store Assistant to join our team at Saudi Petroleum Services Polytechnic. The successful candidate will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales transactions.Key Responsibilities:Provide excellent customer service...


  • Jeddah, Makkah Province, Saudi Arabia CARE Full time

    Key Responsibilities:Oversight of daily service operations to ensure seamless customer experiencesManagement and training of service staff to deliver exceptional customer serviceDevelopment and implementation of service policies and procedures to enhance service deliveryAnalysis of service performance metrics and identification of areas for...

  • Customer Service

    6 days ago


    Jeddah, Saudi Arabia professional closets Full time

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. نوع الوظيفة:...


  • Jeddah, Saudi Arabia Talent Pal Full time

    **Contract type** **Regular / Permanent*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in...


  • Jeddah, Makkah Province, Saudi Arabia Mayar Foods Full time

    Mayar Foods is seeking a highly skilled Customer Service Specialist to join our team. As a customer service specialist, you will be responsible for handling customer inquiries and resolving issues promptly.The successful candidate will have a strong understanding of customer service principles and excellent communication skills. Proficiency in written and...


  • Jeddah, Makkah Province, Saudi Arabia Galderma Full time

    GALDERMA is seeking a highly skilled CUSTOMER SERVICE LEAD to join its team in Saudi Arabia. The successful candidate will be responsible for leading customer service operations from 3PL to wholesalers to ensure accurate order processing, timely delivery, and resolution of customer complaints.Key Responsibilities:Customer Service OperationsOrder Processing...


  • Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    ResponsibilitiesGreet customers as they enter the store and offer assistance.Understand customer needs and provide recommendations on paint products, colors, and accessories.Answer customer queries regarding product features, applications, and availability.Actively engage with customers to drive sales and meet sales targets.Upsell and cross-sell products...


  • Jeddah, Makkah Province, Saudi Arabia LenskartME Full time

    About the RoleAssist customers in selecting frames and lenses while providing exceptional customer service.Handle customer inquiries and respond promptly to their needs.Maintain accurate records of transactions and manage cash registers efficiently.Achieve sales goals and objectives while maintaining high levels of customer satisfaction.


  • Jeddah, Makkah Province, Saudi Arabia AL Khozema Hotel and Residences in KAUST Full time

    AL Khozema Hotel and Residences in KAUST Jeddah, Makkah, Saudi Arabia is a dynamic environment that values innovation and excellence. We are seeking an experienced Assistant Front Office Manager to join our team and contribute to our mission.The ideal candidate will have a proven track record in office administration, customer satisfaction, and...


  • Jeddah, Makkah Province, Saudi Arabia Majid Al Futtaim Full time

    Role ProfileThe Store Manager is responsible for the daily operations of the store and its workforce in line with the overall business objectives.Key ResponsibilitiesCUSTOMER SERVICEEnsure the highest levels of customer service are delivered at all times.Take ownership for customer complaints and concerns and address these in a professional, efficient and...


  • Jeddah, Saudi Arabia Johnson & Johnson Full time

    **Johnson & Johnson** Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health...


  • Jeddah, Saudi Arabia SISA Full time

    **Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...


  • Jeddah, Saudi Arabia SISA Full time

    **Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...


  • Jeddah, Saudi Arabia SISA Full time

    **Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...