IT Manager

**Job Number** 24073407

**Job Category** Information Technology

**Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff.

**CANDIDATE PROFILE**

**Education and Experience**
- BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.
- Previous experience in IR Global Field Services or Marriott Systems Support desirable.
- System-related professional certifications desired.

**CORE WORK ACTIVITIES**

**Ensuring Client Technology Needs are Met**
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Monitors, verifies and manages the acquisition and maintenance of property based systems.
- Analyzes information, identifies current and potential problems and proposes solutions.
- Maintains, inspects and repairs equipment.
- Inspects and verifies the maintenance of the equipment or the environment.
- Verifies solutions are consistent with the client's needs and brand specific IR environment.
- Maintains inventories and manages IT hardware/software.
- Provides Internet support and maintenance (if applicable)
- Provides cable management support.

**Managing Projects and Policies**
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Monitors processes and evaluating information according to SOP and LSOP requirements.
- Enforces IR policies and standards protecting company hardware, software and other resources at the property.

**Maintaining Information Systems and Technology Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
- Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
- Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
- Verifies proper asset management.
- Performs on-site monitoring of all projects.
- Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
- Keeps up-to-date technically and applies new knowledge to your job.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Provides technical expertise and support.

**Leading IR Team**
- Serves as a role model to demonstrate appropriate behaviors.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Celebrates successes and publicly recognizes the contributions of team members.
- Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role.

**Managing and Conducting Human Resource Activities**
- Verifies employees are treated fairly and equitably.
- Verifies property policies are administered fairly and consistently.

**Additional Responsibilities**
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
- Manages vendors for property IT requirements functioning as escalation point for problem resolution.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyo