IT Support Analyst
5 months ago
**Responsibilities**:
- Troubleshoot various hardware and software issues and identify root causes
- Manage the help desk ticketing system
- Install, configure, maintain, and upgrade computer hardware and software
- Set up and maintain user accounts and permissions
- Monitor network systems and troubleshoot network issues
- Assist in maintaining and updating the information technology database
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering or a related field
- At least 7 years of experience in the IT support field
- In-depth knowledge of various operating systems, Microsoft Office Suite, and network protocols
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to prioritize tasks and work independently
- Must be able to work under pressure in a fast-paced environment and demonstrate a sense of urgency.
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