Chief Steward

**Chief Steward**

Every memorable dining experience at Fairmont Hotels and Resorts begins behind the scenes with our food & beverage team's commitment to safe, efficient operations. Showcase your leadership strengths and model our service culture as Chief Steward, where you will ensure superior standards of all flatware, tableware and kitchen equipment in support of our food and beverage departments.

**Hotel Overview**:Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

**Summary of Responsibilities**:
Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:

- Ensure smooth operation of the stewarding department on a daily basis.
- Liaise with the kitchen department to ensure cleanliness and maintenance standards are adhered.
- Maintain and adhere to budgetary guidelines with respect to breakage, inventory and preventative maintenance of pots and dish machines.
- Develop, motivate, lead, coach and monitor performance of all team members.
- Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues.
- Lead and manage the stewarding team in all aspects of the department and ensure standards are followed.
- Balance operational, administrative and colleague needs.
- Conduct regularly scheduled departmental meetings.
- Supervise and maintain the sanitation of kitchen equipment and other areas assigned.
- Ensure all banquet event orders are reviewed and ensure proper set-ups are in place.
- Prepare monthly reports on shortages in china silverware and equipment and requisition replacements as required while following budget guidelines.
- Work closely with the Executive Chef, Director of Food & Beverage/Banquets/Catering to anticipate guest needs.
- Order and control all inventory of cleaning compounds.
- Ensure all equipment is in working order and report any items in need of repair.
- Follow department policies, procedures and service standards.
- Maintain a clean and safe work environment.
- Other duties as assigned.

**Qualifications**:

- Previous leadership experience required (in a Stewarding Department preferred).
- Ability to work under pressure in fast-paced environment.
- Strong interpersonal and problem solving abilities.
- Working knowledge in regards to labor forecasting, scheduling and expense forecasting is an asset.
- Strong interpersonal and problem solving abilities.
- University/College degree in a related discipline an asset.
- Highly responsible & reliable.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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