IT Helpdesk

**IT Helpdesk Responsibilities**:1. Production Monitoring and Technical Support**:

- Monitor production scheduling, execution, and completion of jobs.
- Provide technical support as required.

**2. Preventive Maintenance and Setup**:

- Perform scheduled preventive maintenance.
- Set up and configure desktop computers, including software installation and hardware peripheral setup.
- Repair hardware peripherals as needed.

**3. Security Management**:

- Enhance laptop security by configuring antivirus settings (port blocking, web blocking).
- Manage hardware and software security.

**4. Troubleshooting and Maintenance**:

- Troubleshoot, track, report, repair, and maintain computer equipment.
- Diagnose hardware and software issues on personal computers and peripherals.
- Escalate complex issues to appropriate technical resources.

**5. Documentation and Reporting**:

- Maintain up-to-date records/logs of IT tickets.

**6. User Support and Management**:

- Resolve queries independently.
- Manage employee onboarding and offboarding, including user account administration.

**7. Vendor Coordination and Inventory Management**:

- Coordinate with hardware and software vendors to resolve equipment and software issues.
- Manage and maintain inventory of all equipment, software, and licenses.
- Recommend system equipment upgrades.

**8. Telephony and Cloud Management**:

- Manage IP telephony devices.
- Manage cloud storage platforms, including creating team folders.
- Supervise contractors with access to create VPN accounts.

**9. Backup and Disaster Recovery**:

- Manage and maintain backup and disaster recovery systems.
- Support complex technical projects.

**Requirements**:
**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certification (e.g., ITIL4, CompTIA A+).
- 8 + years of proven experience in IT support roles.
- Strong knowledge of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.

**Benefits**:

- Provident Fund
- Gym Membership
- Leaves as per the company policy.
- Company-paid trips
- Easy Loan Facility for Employees
- Yearly increment
- Health Insurance (includes spouse and parents) (till the age of 80)