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Senior Service Engineer

4 weeks ago

Medina, Saudi Arabia Yokogawa Full time

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Key Responsibilities:
- Assume responsibility for delivering prompt and exemplary technical support for the Yokogawa Centum VP system, ProSafe-RS, PRM,- Manage inquiries, troubleshoot, conduct thorough investigations, analyze, test, and effectively resolve issues reported from client sites.- Perform preventive and corrective maintenance on Yokogawa's product portfolio, encompassing hardware and software modifications and upgrades.- Implement system modifications and enhancements, both online and offline, as required.- Uphold customer satisfaction metrics, ensure optimal process uptime, and enhance system performance. Deliver specialized/customized training sessions to clients upon request.- Contribute actively to Yokogawa's service divisions growth initiatives, identifying avenues for additional services within the existing client base.- Adapt to varying role locations (onshore/offshore) and durations, including short-term or long-term resident site support engagements.

Qualifications and Experience:
- Hold a minimum degree in Instrumentation & Control / Electronics Engineering- Possess 8 to 10 years of experience in maintaining Yokogawa DCS (CS3000 or Centum VP), Safety System (Prosafe RS), and Asset Management System (PRM), with proficiency in Foundation Fieldbus, Modbus, Profibus OPC, and networking.- Demonstrated expertise in troubleshooting, predictive, and preventative maintenance of Yokogawa systems, complemented by extensive site start-up and commissioning experience, preferably within Oil/Gas/Petrochemical/Power plants.- Exhibit flexibility in extensive travel throughout KSA and adeptness in team collaboration, with proficiency in English (written, spoken, and reading) and additional fluency in Arabic being advantageous.

Competencies & Skills:
- Command a robust understanding of Yokogawa Control system (DCS) & Safety system (ESD) engineering and online maintenance practices.- Familiarity with safety standards, guidelines, and FSM concepts, with preference for TUV certification.- Demonstrate superior troubleshooting, diagnostic, and problem-solving abilities, supported by proficiency in various control techniques and optimization methodologies.- Exhibit strong communication skills, both written and verbal, coupled with a customer-centric approach and a commitment to service excellence.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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